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June 19, 2015

Outsourcing Lead Generation for Financial Services

Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down […]
June 17, 2015

Do You Need a Telephone Answering Service or a Call Center?

By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an […]
June 1, 2015
Medical billing - Magellan Solutions

Medical Billing Outsourcing: What You Need to Know

By Je-An Ovilla   Imagine a clinic as a startup company. The building blocks of any startup company is a strong administrative and bookkeeping support […]
May 20, 2015

How An Answering Service Benefits Legal Firms, Medical Institutions, And Dental Facilities

Professional industries need contact centers to maintain a thriving business. Law firms have different contact service requirements compared to hospitals and clinics. Below are the […]
May 19, 2015

Business Process Outsourcing for SMEs: Yes or No?

Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to […]
May 14, 2015
Customer service skills of Philippine employees

9 Customer service skills found in most Philippine employees

There seems to be no stopping for the Philippine BPO industry. Definitely not surprising as the country holds a huge amount of talented individuals who […]