February 17, 2015

Investing In Customer Experience Is An All-Important Customer Service Trend

Customers today expect personalized experiences. If your business is focused greatly on customer service and aiming at providing great customer experience, then you should make […]
February 2, 2015

14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers […]
January 20, 2015

Know The Difference: Inbound Call Centers vs. Outbound Call Centers

Written by: John Borillo You have heard about a lot of people working in call center companies or call center service providers. You have heard […]
January 13, 2015

The Top Customer Service Trends In 2015

Written by: John Borillo It is that time of the year once again when people are making plans and are trying to change lives. Some […]
January 8, 2015

Why Businesses Need Data Transcription Services

In this day and age, data is quite a very important part of our daily lives. We live on data. We thrive on data. And […]
November 26, 2014
qualities of a good call center

What qualities do businesses look for in call centers?

Outsourcing has become a huge help especially for those businesses that need to have more people working on various responsibilities, and yet do not have […]