June 23, 2014

The Real-Time Response Rate of Philippine Call Centers

Written by: John Borillo Published by: Magellan Solutions Real-time response rate is an essential element in the operation of the Philippine contact center industry. Many […]
June 18, 2014

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents

Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical support services. It is because these services […]
June 11, 2014

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers

The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order […]
June 3, 2014

Will Marketing Run Call Centers In Five Years?

Written by: John Borillo Published by:┬áMagellan Solutions Marketing plays a significant role in ensuring business growth. Yet, it is not the only factor that makes […]
May 26, 2014

Pizza Delivery: Finding An Order Taking Answering Service For Your Pizza Shop

Written by:┬áJohn Borillo Running a business is not an easy task because you need to constantly give quality service to customers. They are the blood […]
May 23, 2014

You Got A Ticket: The Connection Between Support Tickets And Customer Service

There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or […]