May 19, 2014

The 1-800: Can Call Centers Provide Businesses With An Easy Contact Number?

Businesses need to understand the financial challenges that customers are facing. People are interested in buying products and they also have the money to do […]
May 13, 2014

24/7 Tier 1 Philippine Tech Support And The Price Tag That Comes With It

Written by: John Borillo Published by: Magellan Solutions To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It […]
May 6, 2014

Order Taking Call Center And Its Influence In Shopping Behaviors

Written by: John Borillo The Philippine contact center industry caters to customer-oriented businesses including selling, servicing and marketing through different channels of interacting customers like […]
April 21, 2014

Tech Support Call Center in Different Channels: Why Not?

Whether we admit it or not, technology has become one of the best and most welcome venues for many of us today. The geeks among […]
April 14, 2014

The Philippine BPO Industry Offers Rightshoring Plans For Businesses

Due to the increasing popularity of outsourcing services, there are no signs of its possible demise or slowing down. According to the IT & Business […]
April 11, 2014

Do Your Part to Give Excellent Customer Support

To a businessman, the term ‘competitive edge’ means a whole lot. In simple terms, it essentially means that you have a “leg up” over the […]