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June 18, 2014

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents

Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical support services. It is because these services […]
June 11, 2014

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers

The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order […]
June 3, 2014

Will Marketing Run Call Centers In Five Years?

Written by: John Borillo Published by: Magellan Solutions Marketing plays a significant role in ensuring business growth. Yet, it is not the only factor that makes […]
May 26, 2014

Pizza Delivery: Finding An Order Taking Answering Service For Your Pizza Shop

Written by: John Borillo Running a business is not an easy task because you need to constantly give quality service to customers. They are the blood […]
May 23, 2014

You Got A Ticket: The Connection Between Support Tickets And Customer Service

There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or […]
May 19, 2014

The 1-800: Can Call Centers Provide Businesses With An Easy Contact Number?

Businesses need to understand the financial challenges that customers are facing. People are interested in buying products and they also have the money to do […]