November 27, 2015

Medical information outsourcing: call center with nurses as agents

The Philippines produces thousands of nursing graduates every year. However, what was once a ticket to greener pastures in other countries has turned into a dead-end […]
November 26, 2015

The Philippines as Home Care Call Center Capital

It’s no secret that the Philippines is at the forefront of voice services world-wide. This reputation has been earned through sound infrastructure, government support and a skilled […]
November 23, 2015

Outsourcing Seasonal Call Center Support

Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either hire […]
November 13, 2015

Why Philippine Call Centers are Now More Popular than Indian Call Centers?

The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on about […]