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March 25, 2014

The Pursuit of Happiness: The Benefits Of Social Media Customer Service To Business

Written by: Jon Borillo For Wendy, 30, using social media to air her complaints and to get the kind of help that she needs is […]
March 24, 2014

Do You Understand Your Customers?

You’ve heard it all before. You’ve probably even used the slogans in ad campaigns at one point in time We’re referring to slogans such we […]
March 13, 2014

Want a Lasting Customer Relationship? Support Them

It’s no secret that customer support is fast becoming a key element in the world of business. Not only is it enough to offer a […]
March 3, 2014

What Keeps The Philippine Call Center Industry Attractive?

So you are looking to set up your own call center or at least, partner with a competent contact center partner. You have even narrowed […]
February 24, 2014

Forget Your Reservations About Tech—Ride the Wave of Change

It’s about staying ahead of the game. This is the “battle cry” of many businesses today. And believe it or not, even the travel industry […]
February 20, 2014

What is a Good Email Response Time for Your Call Center?

We all use email to stay in touch with family and friends. Ever since the late 90s, the world seems to have been hooked on […]