March 3, 2014

What Keeps The Philippine Call Center Industry Attractive?

So you are looking to set up your own call center or at least, partner with a competent contact center partner. You have even narrowed […]
February 24, 2014

Forget Your Reservations About Tech—Ride the Wave of Change

It’s about staying ahead of the game. This is the “battle cry” of many businesses today. And believe it or not, even the travel industry […]
February 20, 2014

What is a Good Email Response Time for Your Call Center?

We all use email to stay in touch with family and friends. Ever since the late 90s, the world seems to have been hooked on […]
February 3, 2014

Why Set Up a Call Center in the Philippines?

So you’re a thriving business looking to move up in the world. For this, you’ve started to put in place various tools and tricks to […]
January 30, 2014

[INFOGRAPHIC] “Hello, What Is An Answering Service?”

Business Answering Services can build a very professional front-line for your business. Calls are handled efficiently, and appointments scheduled easily. They are even received even […]
January 27, 2014

Why Go Social Customer Service? Here’s Why

Every day, more and more people seem to be joining the digital world. Even non-techie folks like Marge, for instance, are starting to discover the […]