March 31, 2015

Philippines and Vietnam Top in BPO and Shared Service Locations – Cushman & Wakefield

A recently published study by commercial real estate firm Cushman & Wakefield has ranked Vietnam and the Philippines as the top choices in outsourcing locations. The […]
March 18, 2015

High Tech Enough: Sophisticated Technologies In Philippine Call Centers

Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. It […]
March 5, 2015

Using Customer Service Touch Points To Enhance Customer Experience

Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more about […]
February 23, 2015

Investing In Right People Translates Into Great Customer Experience

Many business owners can tell you that you would need to invest in the right people or workers to help your business achieve what you want […]