March 5, 2015

Using Customer Service Touch Points To Enhance Customer Experience

Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more about […]
February 23, 2015

Investing In Right People Translates Into Great Customer Experience

Many business owners can tell you that you would need to invest in the right people or workers to help your business achieve what you want […]
February 17, 2015

Investing In Customer Experience Is An All-Important Customer Service Trend

Customers today expect personalized experiences. If your business is focused greatly on customer service and aiming at providing great customer experience, then you should make sure […]
February 2, 2015

14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to […]