April 24, 2015

The Philippines: Resilience at work

In a world where rapid economic and social changes are the norm, resilience determines success or failure, being relevant or obsolete. For businesses, this means going […]
April 7, 2015

Call Center Language Barrier: In the Philippines, Agents Get Sarcasm

In a recent news dispatch, The Telegraph has highlighted one main advantage Filipino call center workers have over their counterparts in other countries: the added value […]
March 31, 2015

Philippines and Vietnam Top in BPO and Shared Service Locations – Cushman & Wakefield

A recently published study by commercial real estate firm Cushman & Wakefield has ranked Vietnam and the Philippines as the top choices in outsourcing locations. The […]
March 18, 2015

High Tech Enough: Sophisticated Technologies In Philippine Call Centers

Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. It […]