November 16, 2012

How Prepared is Your Call Center Team for the Holiday Rush?

We’re always reminded to be prepared for any emergency that can happen at any time. School kids and office workers are subjected to fire and […]
November 14, 2012

Access Key: Simply Be There for Customers This Holiday Season

It’s often been said that the holidays are the busiest time of the year. Almost everywhere you go around the world, everyone is going about […]
November 13, 2012

Stay Open—In the Name of Customer Service

It is no secret that a lot of business establishments are closed during Thanksgiving, Christmas, or New Year’s Day. This not only allows them to […]
November 10, 2012

Don’t Be Caught Flat-Footed This Holiday Season—Prepare Your Call Center

Have you ever had an unexpected guest come to dinner or even stay the night? Chances are, such a surprise may not only catch you […]
November 7, 2012

Outsourcing—It’s Good for Holiday Business

The Christmas holiday is that time of the year when love and good cheer are spread all around. It is the season when everyone believes […]
November 6, 2012

Preparations on Reserve: What Your Reservations Call Center Can Do This Season

Are you gearing up for the traditional family gathering this coming Thanksgiving? While you may seem like a veteran—having opened your home to relatives for […]