March 3, 2014

What Keeps The Philippine Call Center Industry Attractive?

So you are looking to set up your own call center or at least, partner with a competent contact center partner. You have even narrowed your […]
February 24, 2014

Forget Your Reservations About Tech—Ride the Wave of Change

It’s about staying ahead of the game. This is the “battle cry” of many businesses today. And believe it or not, even the travel industry is […]
February 20, 2014

What is a Good Email Response Time for Your Call Center?

We all use email to stay in touch with family and friends. Ever since the late 90s, the world seems to have been hooked on this […]
February 3, 2014

Why Set Up a Call Center in the Philippines?

So you’re a thriving business looking to move up in the world. For this, you’ve started to put in place various tools and tricks to adapt […]