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May 21, 2012

We’ve Only Just Begun: Building a Two-Way Customer Relationship

Relationships, they say, are a two-way street. This connection between two people requires a bit of “give and take’ from each one. Without one or […]
May 18, 2012

Customer Service Can Be Your Best Ad

It’s no secret that a lot of companies spend a truckload of cash on advertising. Paying for expensive prime television ad spots, huge billboards, and […]
May 16, 2012

Phone’s Dead; Do We Call it a Day?

The telephone has become an indispensable part of life. From its humble beginnings as a simple “person to person” means of communication, to the now […]
May 14, 2012

Your Support System

When going through a crisis, it is always best to have someone by your side. A “support system”, such as family and friends, helps ease […]
May 11, 2012

Limited Offer? Free Up Those Reservations Services

You can hardly control yourself. You’re gushing over a limited-for-the-holidays-offer for the latest Android tablet–with a promo that offers a discount by reserving your gadget […]
May 9, 2012

[VIDEO] How We Hire The Best Agents For Small and Medium Businesses

Customer service is our core business, and telephone call center agents our best resource. Dollfuss Paredes, the human resources manager for Magellan Solutions Outsourcing Inc., […]