May 7, 2012

Do Your Homework

As a student, we’re pretty sure you got sick and tired of being constantly reminded to “do your homework”. Everywhere you turn, your teachers and […]
May 4, 2012

A Shot in the Customer Care Agent’s Arm

Do you feel like life’s becoming a drag? Are there times when you feel like everyday is Groundhog Day—that it’s the same deal, day in […]
May 2, 2012

Choose Your Call Center Wisely

So you’re buying a new car. Among your picks are a highly efficient yet not-so-exciting family sedan, a sporty two-door coupe, and a versatile crossover […]
April 30, 2012

Channeling Your Feedback

“Speaking our mind” will never be the same again. Giving one’s feedback about a certain photo on Facebook, for instance, is now a simple comment […]
April 27, 2012

Taming a Tantrum

While spending a light moment with your two-year old son one day, playtime is suddenly interrupted by a tantrum. As he rummages through the mess, […]
April 25, 2012

Outsourced Growth: How Outsourcing Can Lead to Business Growth

It is often said that a “want” is different from a “need”. As philosophical as it sounds, the reality is that not all wants are […]