March 30, 2012

Squeeze Life into Your Business (Customer Service as a Worthwhile Investment)

If you want lemon juice, you have to squeeze a few lemons, they say. Before the dawn of “off the shelf” and instant, “ready to […]
March 28, 2012

Experience is the Best…Customer Service Agent?

Experience, they say, is the best teacher. For all the lessons we’ve learned in school or even at work, nothing beats experiencing something firsthand to […]
March 27, 2012

Say No Evil, Do No Evil

“Don’t do this, or else …” is a line we often heard while growing up. As little children, curiosity, more often than not, got the […]
March 26, 2012

Should I Order?

“May I take your order?” is a question you often hear when eating out. From McDonald’s to the finest five-star restaurants, the fast food attendant […]
March 23, 2012

Do These, And They Will Come

Did you know that customers buy products and take advantage of services based mainly on their customer service experience? While many may argue, most customers, […]
March 22, 2012

It’s (Not) The Same Banana: The Differences Between Help Desk and Tech Support Services

“It’s the same Banana”, is an often-used term implying that there’s no difference between certain objects. A Toyota Corolla, for instance, was often referred to […]