May 6, 2013

How Does Your Call Center Push Your Goods To The World?

Have you ever received a call from a Telemarketer? You know, those people who call up your telephone number selling everything from insurance to vacuum cleaners. […]
May 3, 2013

Little Details Go A Long Way In The Customer Care World

How fast do you pick up that telephone? How quickly do you respond to emails? Do you answer the phone with a smile? Do you reply […]
May 2, 2013

Why Put The Chef’s Special On Reserve?

One customer has been craving that special dish for weeks. The only place that serves that kind of tender-cooked chicken with the specially prepared sauce and […]
April 29, 2013

Did You Know That Not Picking Up Is Bad Customer Service?

So there you are, enjoying an exciting basketball game. It’s the finals, with your favorite team up against their staunchest rival; it’s crunch time—the last ten […]