March 23, 2012

Do These, And They Will Come

Did you know that customers buy products and take advantage of services based mainly on their customer service experience? While many may argue, most customers, […]
March 22, 2012

It’s (Not) The Same Banana: The Differences Between Help Desk and Tech Support Services

“It’s the same Banana”, is an often-used term implying that there’s no difference between certain objects. A Toyota Corolla, for instance, was often referred to […]
March 21, 2012

Grace Under Pressure

Today’s fast-paced lifestyle brings with it a new found convenience that was once thought to be pure science fiction. For instance, a customer from Sydney […]
March 16, 2012

Call for Help

What good is a product if you don’t know how to use it? Would you avail of a service that you’re unfamiliar with? Today’s marketplace […]
March 14, 2012

The Back-Up Plan

Have you ever called up a customer call center to inquire about a new service, only to wait for what seems to be an eternity? […]
March 12, 2012

Customer Satisfaction is Key

Simply put, a happy customer is one that knows he can count on your company to back him up when things go wrong. Having a reliable product is one thing. But having a customer call center that’s easily accessible via telephone or internet, 24/7, makes all the difference.