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May 9, 2011

Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
April 28, 2011

Customer Service Strategy: Engaging customers increases orders

Customers react in a different way when handled by happy and engaging call center agents. Not only is it a worthwhile call for them, it is a subtle path to achieving long-term relationships.
April 26, 2011

3 tips to hire a Help Desk Call Center

The role of technical support has increased in importance around the world. Companies that outsource to the right technical support call center have better customer satisfaction and higher success rate in retaining existing customers.
April 4, 2011

The business is in: Telephone Answering Services for All

Any industry – property management, education, technology, pharmaceuticals, insurance, and many more – can take advantage of a business answering service.
March 23, 2011

How to outsource your help desk call center to the Philippines

Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
March 8, 2011

Telephone Answering Services start at $130 per month

Magellan Solutions Outsourcing Inc., one of the Philippines’ fastest growing call centers, brings to the growing small and medium business segment its top-quality telephone answering services now made more affordable than ever. The answering service industry has been rising sharply around the globe because of the strong demand to provide 24/7 support to customers anytime of the day.