March 23, 2011

How to outsource your help desk call center to the Philippines

Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
March 8, 2011

Telephone Answering Services start at $130 per month

Magellan Solutions Outsourcing Inc., one of the Philippines’ fastest growing call centers, brings to the growing small and medium business segment its top-quality telephone answering services now made more affordable than ever. The answering service industry has been rising sharply around the globe because of the strong demand to provide 24/7 support to customers anytime of the day.
January 16, 2011

Magellan Solutions offers Inbound Customer Services globally

According to Fred Chua, chief executive officer of Magellan Solutions, more small and medium businesses have been considering outsourcing their inbound customer service to the Philippines.
January 10, 2011

Magellan Call Center brings Christmas cheers to White Cross’ kids

The participants came home feeling a sense of satisfaction knowing that this once a year undertaking brought happiness to the children who attended the event. Aside from growing its call center business, Magellan Solutions understands its obligation to the society by sharing its blessings to those who have less.
December 8, 2010

Philippines is no. 1 in call center services, industry execs say

The annual Philippine contact center industry revenues are estimated to reach $5.7 billion for its 24/7 support to small and large businesses in the United States, Australia and Europe, compared to India’s $5.5 billion earnings.
December 5, 2010

Philippine BPO Industry remains upbeat, forecast to earn $25B by 2015

The Philippines is expected to earn about $25 billion in annual revenues by 2015, hoping to maintain its position as one of the world’s top outsourcing destinations.