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January 16, 2011

Magellan Solutions offers Inbound Customer Services globally

According to Fred Chua, chief executive officer of Magellan Solutions, more small and medium businesses have been considering outsourcing their inbound customer service to the Philippines.
January 10, 2011

Magellan Call Center brings Christmas cheers to White Cross’ kids

The participants came home feeling a sense of satisfaction knowing that this once a year undertaking brought happiness to the children who attended the event. Aside from growing its call center business, Magellan Solutions understands its obligation to the society by sharing its blessings to those who have less.
December 8, 2010

Philippines is no. 1 in call center services, industry execs say

The annual Philippine contact center industry revenues are estimated to reach $5.7 billion for its 24/7 support to small and large businesses in the United States, Australia and Europe, compared to India’s $5.5 billion earnings.
December 5, 2010

Philippine BPO Industry remains upbeat, forecast to earn $25B by 2015

The Philippines is expected to earn about $25 billion in annual revenues by 2015, hoping to maintain its position as one of the world’s top outsourcing destinations.
November 30, 2010

Inbound Customer Service is Everybody’s Business

If you treat customers properly by pointing them to your key resources, they end the call with a positive impression about your business. This greatly impacts satisfaction and your company’s growth.
November 19, 2010

Better customer service raises shopping experience online, call center exec says

“Although the most advanced e-commerce platform is impressive, customers still want a ‘human voice’ on the other line that can help them in their decision or make recommendations on the latest offers,” said Fred Chua, CEO of Magellan Solutions.