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November 15, 2010

UK online customers would buy more if sellers offer better customer service

Customers in the UK are likely to spend more money online if web-based retailers give better customer service, according to the survey by Swedish firm Avail Intelligence.
November 11, 2010

Customer Service Strategy: How to make your business run effectively

You can (still) increase business productivity without hiring additional people. Outsourcing to a call center is an enviable solution small and large organizations now utilize to get things done without straining capital.
November 3, 2010

Philippines is Offshoring Destination of the Year for 3rd time

The Philippines once again bagged the Offshoring Destination of the Year Award for its BPO expertise in customer service, back-office outsourcing, design, animation and more.
October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.
October 22, 2010

Customer Service and earning MORE from it

Inbound customer service is no longer relegated to dealing with customers whenever they have complaints. These days, this department brings in the money for the business.
September 23, 2010

Call Centers in Popular Culture

by Arthur Kevin Rabago We now delve on the lighter side of call centers. Nowadays, call centers and their employees have been portrayed on TV, […]