Magellan Solutions Outsourcing, Inc., one of the Philippines’ fastest-growing call centers, expands its operations with the opening of a new delivery center at Summit One Tower Building along Shaw Boulevard in Mandaluyong City. The new office is set to be completed by November 2010.
If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.
In the rapidly growing and evolving world of call centers, new careers and technologies are always emerging. And there are many call center professionals out there who will answer the call and accept the challenges that lie ahead.