September 14, 2010

I wanna be a Call Center Rock Star! – Part 2

Now it is up to you if you want to be “THE” Rock Star of the Call Center industry or be content as another erstwhile pop culture sensation – hot today, has-been tomorrow.
September 13, 2010

I wanna be a Call Center Rock Star! – Part 1

If you have worked in the call center industry for quite some time now, you may have learned many lessons on what works and doesn’t in your profession, your company, and your industry.
September 3, 2010

Call Center Guerrilla 4: The Zen of Call Center Success

Surprisingly, everyone can incorporate Zen in their quest for a successful call center career.
September 2, 2010

Call Center Guerrilla 3: Advanced Guide for Outbound Agents

Polite persistence differentiates the most successful outbound call center professionals from the amateur.
September 1, 2010

Call Center Guerrilla 2: Survival Guide for Outbound Agents

Making a sale is a matter of doing the right call at the right time. Call center agents have several tricks up their sleeves to stack the deck in their favor.
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.