If you’re a Gold or premium cardholder, you probably enjoy “premium” perks reserved for the privileged few. These niceties often include being able to use an “express lane” when at the bank or checkout counter, a dedicated telephone hotline, and rebates at certain establishments such as gas stations, restaurants, and boutique shops, among others.
Wouldn’t it be nice if your budding business could offer “premium perks” for “regular” folks? In fact, you can start doing this through the help of your very own customer service call center.
That dedicated telephone hotline number which high-flying members enjoy? Your clients can likewise enjoy this if you constantly remind your customer service team to quickly attend to the call center service’s slew of toll-free hotlines. While you’re at it, remind them to likewise immediately attend to the emails, social media posts, and other communication materials that clients send their way.
Moreover, customer concerns should be resolved as soon as possible. Quick issue resolution—like fixing credit card billing mix-ups – is one of the best ways to win customers’ trust and confidence. Once a report comes via your inbound call center, attend to it like there’s no tomorrow.
As for those discounts and other freebies with partner stores, you may want to throw those in as well, as an incentive for loyal clients. But that’s another customer service story for another day.