Are you gearing up for the traditional family gathering this coming Thanksgiving? While you may seem like a veteran—having opened your home to relatives for a good number of years now – it somehow seems to be getting tougher each year. With a growing brood (both in numbers and physical size), you and the hubby find yourselves preparing double-time to make everyone feel comfortable—whatever their age.
The same can be said about a lot of thriving restaurants out there. And if you own one of them, you may want to consider beefing up your reservations call center service team to better serve your customers this coming season.
One way of doing so is to make sure that there are enough customer call center agents to handle the expected rise in traffic. Almost everyone will be looking for a good place to eat, dine and celebrate the season, hence the need to answer each customer as quickly and efficiently as possible.
Another area to watch out for is the attention to detail—ensuring that the inbound customer service call center reps don’t get bookings mixed up. Nothing can spoil the season more than giving a table in the smoking section to a family who specially asked for a non-smoking one.
So go ahead, give your clients the best holiday they’ll ever have—even before they step into your restaurant.