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Lawyers often have very tight schedules due to the large number of cases and clients they need to handle. It should no longer be surprising that being a lawyer is one of the most stressful professions. Lawyers need to be mentally tough because their clients depend on them to get justice. Since lawyers are already very busy, they no longer have time to answer phone inquiries from potential clients. Thus, this explains why many law firms’ call centers now offer appointment-setting services. The reality is that law firms need consistent support from call centers to achieve productivity.Â
Essential Aspects of Call Centers for Law Firms
- Lead Generation: Law firm call centers typically employ legal intake experts who handle inquiries from potential clients. These legal intake experts are the ones who determine if these inquiries are valid. A valid lead means that the law firm can help a potential client with their case. The legal intake experts will then process the valid inquiry, allowing possible clients to consult with a lawyer eventually.Â
- Appointment Scheduling: The receptionists at law firm call centers know how to set up appointments between lawyers and potential clients. The scheduling process is essential because lawyers often face hectic work schedules. Aside from this, lawyers also need ample preparation time so that they can understand the case involving a particular client and the possible legal remedies. Thus, by properly setting up an appointment schedule, lawyers have a better chance of reaching an agreement with the potential client regarding the legal services required.Â
- Client Onboarding: Once the client reaches an agreement with the law firm, the call center agent will assist with the onboarding process. The onboarding process will ensure that clients understand the services involved in the case and how the process works. The clients will know what to expect from the law firm during the onboarding process for transparency purposes. The realistic expectation is that the client will obtain justice through the assistance of the law firm. However, the law firm will also expect full cooperation from the client to achieve the goal of securing justice. Thus, the onboarding process becomes the official start of the relationship between the lawyer and the client.

Why Magellan Solutions is the Best Call Center for Law Firms
- Client Focus: We consistently deliver the best call center service to our clients. We achieve this by prioritizing our clients’ needs throughout the entire process. Thus, law firms are pleased and satisfied with our services because they know that we take good care of the clients no matter what. The clients end up having a productive and memorable experience after working with us because of our excellent service.Â
- Confidentiality: At Magellan Solutions, we recognize that all information related to the case must remain confidential. Any information shared by clients and lawyers also remains private, ensuring that nothing gets disclosed that could undermine the case. Our clients have nothing to worry about regarding confidentiality because this is a top priority for us.
- Cost Savings: There is no need for law firms to establish an in-house team to handle inquiries from potential clients. Doing this is not only costly but also impractical for law firms. Instead, law firms can choose Magellan Solutions as their outsourcing partner and expect nothing but the best services possible. Thus, we help law firms achieve cost savings, which are crucial for them to sustain success.Â
- Improved Focus: We streamline the process of communicating with potential clients, allowing law firms to focus more effectively on the cases that matter most. We set up the appointment between the potential client and the lawyers once the schedule is ready. Thus, law firms have a better chance of achieving productivity due to our outsourcing services. Law firms have nothing to worry about, as we consistently deliver results that meet expectations. Â
The Bottom Line
The advocacy of law firm call centers for improved client support will continue to be a long-term trend. The reality is that law firms themselves recognize the need for call centers to maintain high productivity. Law firms are often too busy dealing with clients and cases to have time to handle potential clients. The good news is that many companies now offer call center services specifically designed for law firms. However, the challenging part is for law firms to find the right outsourcing partner for call center services. Thus, this means that law firms will need to conduct their due diligence to find the right outsourcing partner.Â
Interested in Call Center Services for Law Firms?
Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.
As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our call center services for law firms. You can also contact us now and receive a complimentary 60-minute consultation.