Schedule a FREE call with our outsourcing expert now and get a precise quotation that meets your requirements. Don't wait - get started today!
While it is undeniable that outsourcing tech services has numerous benefits, the reality is that it also presents several challenges. Nobody said that outsourcing tech services will always be easy. Outsourcing tech services is a risky move for companies that lack experience or knowledge in this area. This is why it is advisable to identify reliable outsourcing partners that can consistently provide the best outsourced technical support services. Nonetheless, it is not impossible to address the top challenges in outsourcing tech services. Effective solutions must be in place to address these challenges.
Top Challenges in Outsourcing Tech Services
- Time Zone Differences: There are instances wherein the client and the outsourcing partner are in different countries or continents. This means that the differences in time zones pose a serious challenge, especially in terms of communication. Suppose there is no effective communication between the client and the outsourcing partner due to time zone differences. In that case, the relationship is unlikely to yield positive results.
- Language Barriers: When the client and the outsourcing partner do not speak a common language that they can both understand, this becomes a significant problem. This is because it suddenly becomes difficult for the client and the outsourcing partner to achieve effective communication. There will be frequent confusion and misunderstandings if language barriers exist between the client and the outsourcing partner.
- Cybersecurity Risks: There is no doubt that cybersecurity risks continue to be serious threats for outsourcing providers. Hackers continue to find ways to exploit weaknesses in the security measures of outsourcing companies. The damage that these hackers can cause to outsourcing companies is quite alarming, mainly when data breaches occur. When outsourcing companies fail to address these cybersecurity risks, it will be hard for them to find potential clients in the long run.
- Talent Shortage: It is challenging for outsourcing companies to deliver the best tech services to their clients when dealing with a talent shortage. This means that they lack sufficient experts with the necessary knowledge and skills to provide effective tech services to their clients. No one would ever want to trust outsourcing companies that are suffering from talent shortages. This is because their capability to provide tech services is questionable at best.
How Magellan Solutions Addresses the Challenges in Outsourcing Tech Services
- 24/7 accessibility: To address the challenge of time zone differences, we ensure that our clients have around-the-clock accessibility. Our clients can easily contact us through phone, chat, email, or social media platforms at any time. Thus, there is always effective communication between us and our clients because time zone differences do not even matter.
- English fluency: The good thing is that Magellan Solutions operates in the Philippines. In this country, English is the primary language. Our clients can expect to speak with agents who possess impressive English-speaking skills. This is how we address the language barrier, which is usually a significant challenge in outsourcing tech services. Our people have tremendous confidence in communicating with our clients due to their English fluency.
- Enhanced security measures: To address the challenge of cybersecurity risks, we ensure that our security certifications are always up to date. We also conduct regular security audits to identify any vulnerabilities and address them promptly. This is why we are confident that we have strong protection against cybersecurity threats.
- Skilled Workforce: A talent shortage never occurs at Magellan Solutions. This is because we always find ways to hire and retain experts with impressive knowledge and skills. Aside from this, we also ensure that our people receive regular training, allowing their knowledge and skills to improve over time continually. This means that our people are always ready to provide the best tech services to our clients.
The Bottom Line
The top challenges in outsourcing tech services are real, and they will continue to exist. The good thing is that outsourcing companies can take several steps to address these challenges. It is not impossible at all to find solutions to these challenges. However, outsourcing companies must have the willingness and determination to overcome these challenges to achieve sustained success.
Your Move, Our Mission
Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.
As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our solutions to the top challenges in outsourcing tech services. You can also contact us now and receive a complimentary 60-minute consultation.
