If you’re a seasoned globe-trotter who loves all the most fascinating places and best tourist destinations in the world, or even someone who has travelled at least once in your life, you would know that despite the sheer enjoyment one gets out of travelling, the whole experience can be quite tiring. This is especially true for long-haul flights from one time zone to another or for a long-distance road trip.
So wouldn’t it be great to “come home” to a hotel or travel lodge that makes you feel right at home, even before you step into your room?
This can be your chance, Mr. Hotelier to create a positive impression. You can remind your 24/7 hospitality reservations call center service to take note of a few simple things when accommodating out-of-town guests coming to visit.
A good start is to check if your guest has any preferred view or room setting. Would he or she want an extra bed for the kids (who will most likely be asleep once they arrive at your hotel after a long day of travelling)? Your professionally trained 24/7 bookings service representatives might likewise ask if your guests would want to take a meal once they arrive. If you don’t have a restaurant or room service at your travel lodge, the same call center rep can suggest a few nearby places where one can grab a quick bite.
Needless to say, always answer all telephone calls, email communications, live chat messages or even posts from social media channels (customers use online communities, Facebook and Twitter to ask questions) whatever customer reservations call center channels were used to book a room. And do so with warm, professionalism, poise, and friendliness.
So welcome your tired guests with open arms every step of the way. An excellent call center service for your hotel business makes a huge difference.