Hire a dedicated Airbnb virtual assistant who learns your listings and runs the admin around them: guest messages, calendars across every platform, listing updates, reviews, and the cleaners and handymen who keep the next stay on track. You choose who joins your team. Magellan Solutions handles recruitment, payroll, equipment and supervision.
Airbnb Virtual Assistant Services
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1-800-371-6224
At a Glance
| Best For | Airbnb hosts and co-hosts with several listings, short-term rental operators, vacation rental property managers, serviced accommodation operators, and multi-platform hosts on Airbnb, Vrbo and Booking.com |
| Core Support | Guest messaging and inquiries, calendar and multi-platform management, listing updates, review responses, cleaner and maintenance coordination, and owner reporting and admin |
| Engagement | One dedicated virtual assistant working only on your properties, chosen by you from a shortlist we recruit |
| Delivery | Philippines-based, working your hours inside your Airbnb account, property management software and channel manager, with the access you grant |
The Listings Grow. The Admin Grows Faster.
Two listings are a side project. Ten are a job. Every new property adds a calendar to keep in sync, a listing to keep accurate, a cleaner to confirm, reviews to answer and guests to message before, during and after every stay. Most of it isn't hard, but all of it is on a deadline, and it lands on the person who should be finding the next property. A dedicated virtual assistant takes that work on, learns how you run each listing, and gets faster at it every week.
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What Your Airbnb Virtual Assistant Handles
One Dedicated Assistant, or a Team Around the Clock?
A virtual assistant is one person working a set shift. That's the right fit when the work is admin, and when it helps to have someone who knows your properties well. It isn't round-the-clock cover. A guest locked out at 2 a.m. on a Sunday needs a team that is awake at 2 a.m. on a Sunday.
If what you need is guest messages and calls answered at every hour, our Airbnb answering service is built for that: a shared team working your inbox and phone line 24/7 from your house rules. Many hosts use both, with a VA for the daytime operation and the answering team for nights, weekends and holidays.
Why Hosts Hire a Dedicated Airbnb VA
Running a few listings, a host can keep up with the admin on evenings and weekends. Past that, it stops fitting around everything else. Every new property adds another calendar to sync, another listing to keep accurate, another cleaner to confirm and another set of reviews to answer, all while turnovers, repairs and owner requests are already competing for the same hours.
A dedicated virtual assistant takes that work on as their full-time job. Because they work only on your properties, they learn how you run each one, so you stop explaining the same things twice.
Compliance and Data Security, Built In
A virtual assistant works inside your Airbnb account, your property management software and your guests' conversations, and on a self-check-in property, they know the door codes. Access is granted by you, limited to what the role needs, and can be changed or withdrawn at any time.
Magellan Solutions holds ISO 27001 and PCI-DSS — the recognized benchmarks for information security and payment data. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Access to guest records, reservation systems, property information, and account data is restricted according to team responsibilities and account requirements.
Every employee signs a confidentiality agreement before job assignment. Guest information, reservation details, property information, and business data are limited to authorized personnel supporting the account.
Data backups, off-site copies, backup-center planning, and power protection help maintain guest support operations during unexpected disruptions.
Who We Support
Don't see your business type? Tell us how your portfolio runs and we'll scope the role around it.
What Your VA Does, and What Stays With You
Your VA works from your rules. Your listing, house rules, property notes and the instructions you write together during onboarding are the source. Anything they don't cover comes to you rather than being guessed.
Your VA works a shift, not every hour. Set the hours to match your guests' time zone. For the hours outside them, see the answering service above.
Pricing and strategy stay yours. Your VA applies the rates, minimum stays and discounts you decide. They don't set your pricing strategy or change it without you.
Accepting bookings is a permission you choose. Your VA can prepare and recommend. Whether they can accept or decline is up to you, listing by listing.
Conversations stay on the platform. Requests to pay or book off-platform are declined politely, every time. That protects your account.
Your VA can't be at the property. They can schedule the cleaner, chase the repair and record what a guest reports. They can't inspect a unit or confirm a fix with their own eyes.
Reviews are never bought. Your VA answers reviews and asks happy guests to leave one. They never offer anything in exchange for a rating.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
