Customer Service Outsourcing
Why Outsource Customer Service to a Call Center?
Our goal is for your business to achieve high customer satisfaction (CSAT) scores. A Philippine customer service call center with 14 years of experience, we provide customer care outsourcing services that strengthen relationships and boost business growth.
Competitive Customer Service Cost
We offer customer service solutions that fit your budget and specific requirements.
Call QA & Monitoring
Our Quality Assurance team regularly checks and monitors calls to see maintain the quality and integrity of your account.
Smooth Business Transition
With our streamlined onboarding process, we guarantee you of a smooth transition from in-house to offshore. We prepare everything from recruitment to training, quality assurance to implementations.
Engaged Customer Service Reps
To bring out the best in our candidates, our certified trainers conduct rigorous classes that cover basic and advanced practices in the customer service industry and the specifics of your business.
Cloud-Based Call Center Software
We have extensive experience on using various software such as Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk. Since its cloud, nothing is lost.
Consultants On Demand
Need help with your account? It can get frustrating you do not get the results you need. Magellan provides free consultation to aid you to take your business forward and further improve your customer support experience, adding more value to your business.
Industries Outsourcing Customer Service Calls to Us
BANKING AND FINANCE
INSURANCE AND UNDERWRITING
MEDIA AND COMMUNICATION
Our Core Markets
Frequently Asked Questions
What Is Customer Service Outsourcing?
It is the sub-contracting or outsourcing customer service calls functions of a business to a third-party company, usually to a call center. It is available for both voice (phone calls) and non-voice (live chat and email) operations. Currently, the biggest customer service outsourcing destination is Philippines.
Customer Service Outsourcing Pros And Cons
Outsourcing of customer service has its own set of benefits and drawbacks. To determine if you should proceed to this business activity, you should first weigh the customer service outsourcing pros and cons. In general, it helps you in the following aspects:
- Answer all inquiries and resolve your customers’ problems
- Enhance your customers’ experience
- Facilitate good customer interaction to cultivate better relationships
- Access to full time support agents who are knowledgeable and skillful in customer care
- Faster and more accurate service delivery
- Affordable call center solutions
Customer support outsourcing services, however, sometimes requires a trial and error process. There’s a chance that you cannot find the right company at the first try. You have to keep on looking until you find the service provider that meets your preferences.
What You Should Know Before Outsourcing Customer Care
This is the rule of thumb: be extra careful when outsourcing. Here are some things that you need to keep in mind when short-listing (and eventually choosing) the best customer service outsourcing companies:
Customer Care Outsourcing Pricing
Call center outsourcing is cheap, with regards to the benefits that you acquire from availing of this service. We compute our costs based on these factors:
Customer Service Outsourcing For Small Business
Magellan Solutions call center customer support services are great for small businesses because we are a small business ourselves. We enhance our team members’ customer service skills to bring you desirable results.
- Loyalty programs
- Invoice inquiries
- Balance inquiries
- Order tracking and fulfilment
- Customer care support
- Inbound sales support
- Billing support
- Account management
Customer Service Outsourcing In Philippines
Its huge talent pool of skilled workers, full government support, favorable outsourcing-related laws made the Philippines a top choice for customer service capabilities. Improve your CSAT scores by entrusting this service to a Philippine call center - Magellan Solutions, the only choice for small businesses.
Click the button below to outsource or to simply know more about our services.