Help Desk Outsourcing

  • Hire a team of dedicated agents available 24/7 for 365 days catering to of Tier 1 to 3 technical support services.
  • We guarantee outsourcing help desk services to us takes a few weeks only.
  • Our services include: Tier 1 / Tier 2 Help Desk, pre-sales IT Help Desk, business application support, managed tech services and high-end tech support.
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Help Desk Services the Philippines

If you are planning on outsourcing IT help desk services, it would be in your best interest to choose your call center service provider in the Philippines where trust-worthy and credible companies such as Magellan Solutions can be found.

Magellan Solutions is an all-Filipino company that offers help desk outsourcing for a price that is within your pocket’s reach. It has and it still continues to provide competitive quality service for 15 years now. Contact us and be part of our continuously growing network of satisfied clients.

 

Frequently Asked Questions

1What is a Help Desk Support?
A help desk support is a service that mainly caters to queries and problems regarding the products and services your company offers. It is a type of customer service that specializes in providing assistance for individuals who has difficulty in going through processes that involve food ordering, digital systems, product troubleshooting and the likes.
2What are the functions of an outsourced help desk support?
An outsourced help desk support agent serves as a guide that leads your customers into the proper steps of solving the problems that may arise from your institution’s products and services. Help desk support is intended to relieve the customers’ concerns. Consequently, it is made available through varying channels such as toll-free numbers, websites, live phone calls, and e-mails so your clients can send their queries in their most comfortable channel.
3How can outsourcing help desk services assist your business?
Outsourcing help desk services will help your business in many ways Make your help desk assistance available 24/7 You can focus better on other tasks that need your attention by ridding you the burden of staying by the phone all day. Be at ease with your professional and skillful agents who are proficient in dealing with customers; proper customer handling increases customer satisfaction

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Accreditations

ISO Logo
hipaa-logo
GDPR-logo
grayscale SDVOSB certification Logo
PCI DSS 2019-2020
Trustwave logo

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191        UK: +44 8082 803 175,        AU: +61 1800 247 724

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191       

UK: +44 8082 803 175,        AU: +61 1800 247 724

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    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

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