24/7 Email Support Outsourcing Services
Why Outsource Email Support to a Call Center?
24/7 Email Support
We are here to help level up your customer service no matter what time zone you’re in. We offer round-the-clock support to not miss any potential sales again.
Fast and Accurate Response
With our experienced and trained email support professionals, we guarantee to deliver immediate, precise, and relevant replies to every single email query.
Don’t settle for things that aren’t necessary. Maximize your expenses with custom built services that perfectly match your brand and fit for your requirements.
Our Core Markets
Frequently Asked Questions
What Is Email Support Outsourcing?
It refers to the business activity wherein you transfer your email support functions to a third-party company. From there, they will take care of all answering all inquiries, concerns, and complaints. The email service provider should have a proven track record in customer service to make sure that they deliver enhanced experience to your customers or clients.
Why Is Email Support An Important Part Of Customer Service?
54% of customers use email to voice when asking for support. Unlike phone and live chat, it allows users to compose their thoughts professionally. Email support also offers data security, especially for sensitive topics. Email gives customers the assurance that the right person will handle their concerns.
What Are The Benefits Of Outsourcing Email Support?
Outsourcing email customer support services can help your business in several ways:
- It gives you ample time to focus on your other tasks
- Save money; outsourcing is cost-effective compared to an in-house staff
- Enable faster email response times when answering customer queries
- Curate your FAQs which you can use as content for your knowledge base
- Never miss out on prospective customers. Close that sale fast
- Hassle-free; a customer service provider will guide and manage your team
How Much Does Email Support Outsourcing Services Cost?
Here are the factors affecting the price email outsourcing:
- The duration of the partnership (short-term or long-term)
- Number of seats needed
- Agent expertise
- Labor market rate
Extras such as future business planning, also affect pricing.
Outsourced Email Support Services
Magellan Solutions provide nothing but the best quality services that you deserve. Our company will be more than happy to give your clients a full-time 24/7 quality service.Our Email Support Includes:
- Customer service
- Order taking
- Problem resolution
- Technical support
Interested to have your team of email support specialists? Click the button below.