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24/7 Email Support Outsourcing Services


Don’t spend too much time answering customer inquiries. Email support outsourcing services can help you become more efficient and productive. See what our customer champions can do for you.

 

Why Is Email Support An Important Part Of Customer Service?

54% of customers use email to voice when asking for support. Unlike phone and live chat, it allows users to compose their thoughts professionally. Email support also offers data security, especially for sensitive topics. Email gives customers the assurance that the right person will handle their concerns.

 

What Are The Benefits Of Outsourcing Email Support?

Outsourcing email customer support services can help your business in several ways:

  • It gives you ample time to focus on your other tasks
  • Save money; outsourcing is cost-effective compared to an in-house staff
  • Enable faster email response times when answering customer queries 
  • Curate your FAQs which you can use as content for your knowledge base
  • Enhance your customer care — never miss a single message unanswered through a 24/7 support system
  • Never miss out on prospective customers. Close that sale fast
  • Hassle-free; a customer service provider will guide and manage your team

 

How Much Does Email Support Outsourcing Services Cost?

Here are the factors affecting the price email outsourcing:

  • The duration of the partnership (short-term or long-term)
  • Number of seats needed
  • Agent expertise
  • Labor market rate

Extras such as future business planning, also affect pricing.

 

Outsourced Email Support Services

Magellan Solutions provide nothing but the best quality services that you deserve. Our company will be more than happy to give your clients a full-time 24/7 quality service.

 

Our Email Support Includes:

  • Customer service
  • Order taking
  • Problem resolution
  • Technical support

Interested to have your team of email support specialists? Fill out the form below to get a free quote.