Inquiry Handling Services
Inquiry handling services is an enabler in any sales. Before buying a product or agreeing to purchase a service, a customer usually checks everything that is offered on the website. He or she would read through the information given to see and learn if this is something that he or she would like to have. The description would allow the customer to gauge if this is the kind of thing that they like or if it is something that should be worth their money. You would definitely want to get value for your money if you were a customer. However, there are some pieces of information that a customer is not able to get from the website. In that case, he or she would try and contact the company offering the product or the service to get the answer.
This is one of the most basic functions that a call center should be able to do well: Handling inquiries. To be able to manage expectations by providing the right answers would mean having a huge chance that that customer would then take the next step and purchase the product or the service that you have. However, if you are unable to take a call well, you can be sure that the customer would move on to another site that offers the same product or service or at least something similar to it. This is the very reason why a lot of businesses are investing in good contact centers that have the best agents at inquiry handling and customer handling.
Outsourcing Inquiry Handling to a Call Center
Not all call centers that offer this type of customer service support have the right agents who can properly do inquiry handling. Investing in the right people to do the job and making sure that they are trained well is what you should have as your top priority. After all, it can make or break any business that they would be working with. The more businesses succeed because agents are doing well should mean that these businesses will continue to work with that contact center. However, once the business starts to fail because the agents are having a hard time handling inquiries, then you can expect a contact center to have a lot less clients. Magellan Solutions, one of the top companies in the Philippines that offer customer service, has a long list of clients that require a inquiry handling call center. This is a simple reflection of how well they choose their agents and how well they are at managing customer service training.
Anybody can be a part of the customer handling process regarding inquiries. However, not everyone knows how to properly work with a customer asking questions. As a customer yourself, you have your own customer service experiences. You can see the difference between the one that made you buy the product or service and the one that made you jump to another company. That is what you should keep in mind when finding a BPO company to partner with when it comes to customer service and inquiry handling. Magellan Solutions has been in this business for years already and has a long list of businesses working with them.
If you are interested in learning more about our inquiry handling services, feel free to send an email or give us a call today.