Outsource IT Service Desk

What is an IT service desk?

An IT service desk is a customer’s single point contact to a company. It is intended to manage requests, handle users and fix incidents related to processes, products and the services that your company offers. IT service desks are strictly related to issues within the bounds of technology such as computer programs, and hardware and software malfunctions.

Who needs IT service desk outsourcing services?

Companies that offer products and services related to IT are recommended to consider IT service desk outsourcing.

What are the advantages and disadvantages of service desk outsourcing?

  • Service desk outsourcing is a cost-effective way of gaining additional workforce
  • Save-up on time and effort by ridding the necessity for training when you hire your own employees instead of outsourcing. The agents you hire are well-trained professionals who are knowledgeable in the field of IT
  • The only drawback for outsourcing is the effort you need to spend searching for the best service provider among the many choices. You need to do a thorough background check on the company that you are going to entrust your IT service desk to.

How much does outsourcing IT service desk cost?

The cost of outsourcing IT service desk is determined by these factors are:

  • The duration of the contract with the chosen agents
  • The level of expertise of the agents
  • The number of seats that you wish to acquire
  • The location of your business with respect to the service provider
  • Existing laws regarding the services you wish to avail
  • Additional services such as business plans and continuity programs

IT Service Desk — Philippines

Outsourcing your IT service desk from service providers in the Philippines is a good and practical choice. Despite providing quality services, call center companies in the Philippines are more budget-friendly compared to most service providers. Outsource your IT service desk in the Philippines now and make contact with top service providers such as Magellan Solutions.


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