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Multilingual Call Center Services
Break language barriers with our multi-language customer service. HIPAA & ISO-certified, we integrate with CRMs for smooth, expert support in hundreds of languages.
Why Do You Need Multilingual Services?
Multilingual call center services enable your business to reach a global market. This means communicating with an international customer filled with people from different time zones and cultures who speak different languages. This is where our multi-language customer service centers can help you.
We can provide call center interpreters or telephone translation services in whatever language you need. Aside from our call center agent's fluency in your preferred language, they are adept at handling customer service. Language barrier eliminated, stellar customer satisfaction guaranteed.
We are one of the best phone interpreting agencies for SMEs. As we can provide call answering services in your customer’s native language. Our call center translation services give a lasting impression of easy and comfortable interaction between your international customers and your business. Ease of communication is the hallmark of a global brand. Be one of them!
Our Current Benchmarks For Multilingual Call Center Services
Core Market Focus
United States, Australia, Europe, and Asia
Languages to Choose From, Plus More
French, German, Chinese, Japanese, Italian, Spanish, Korean, Thai, and Bahasa Indonesia/Malaysia
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Our Approach On Call Center Translation Services
Expand your business and enhance your global presence with a multilingual call center
Start expanding your global presence and become an international brand. Never let the language barrier stop you from doing so. Turn your customer service arm into a multi-language customer service center. Partner with us as we can offer customer service at par with industry standards. We have customer service representatives fluent in whatever language you prefer.
Never bother yourself with language incompatibilities between your business and customers. Aside from flexible pricing, we provide the following value propositions:
- We hire call center representatives who are language experts and at the same time, can deliver stellar customer service support for your business
- We provide professional multilingual call center agents who understand the cultural context to deliver accurate and pleasant conversation
- We monitor call quality assurance to ensure we perform based on assigned KPIs and benchmarks you desire
Become a global brand and enrich how you deliver multi-language customer service support, in whatever language for SMEs.
Bilingual Call Center Services
Inquiries and orders coming from countries your business cannot speak of? Smoothen the transaction process with your own bilingual call center representatives. Never miss opportunities from foreign markets, ever again!
Multilingual Call Center Services
Thinking of putting up a branch on foreign territories? Show your new customer base that you are ready to establish a deep connection with them. Let them know your business. Do not tolerate a language barrier. Give off an impression of a reliable and professional brand image.
Multi-Language Customer Service
Prove your commitment to your non-English-speaking customers with a multilingual call center. Understand every culture and be different from your competitors.
Telephone Translation Services
Make sure you include every language in your international communication lines. From English to whatever language your customer needs, no problem, we can deliver for you.
Call Center Interpreter Services
Arm yourself with the wide array of languages we can deliver for you. Ensure you communicate well with your global customers and cater to their needs.
Turn Your Business Into A Global Brand! Never Lose Any Foreign Market Opportunity As You Builds Bridges Between Your Business, Your Customers, And Other International Stakeholders.
Set up your business and brand to become a global platform. Our multilingual call center agents can provide contact center services or technical support services in multiple languages and can communicate with native speakers with ease. Make this possible with us now!
Competitive Multilingual Call Center Cost
We offer customer service solutions that fit your budget and language requirements.
Smooth Business Transition
With our streamlined onboarding process, we guarantee you a smooth transition from in-house to offshore. We prepare everything from recruitment to training, quality assurance to implementations.
Cloud-Based Call Center Software
We have extensive experience using software such as Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk. Since it's cloud, everything is recovered.
Call QA & Monitoring
Our Quality Assurance team regularly checks and monitors calls to maintain the quality and integrity of your account.
What Are Multilingual Call Center Services
Multilingual call center services provide inbound, outbound, voice, and non-voice services to non-English callers. Multi-language customer service provides any type of these services to international clients. One of the most in-demand is call center translation services that often require agents fluent in French, German, Spanish, Italian, Japanese, Korean, Bahasa Indonesia/Malaysia, Chinese, and Thai, to name a few.
When relying on the English language alone, chances are high that you miss out on business opportunities. Have better communication with customers through accessible call center interpreter services. After that, see how your customer satisfaction ratings go up.
What are Multilingual Call Center Services?
Multilingual call centers are practical service delivery tools that can give your business the ability to serve a broader customer base. Here are the other reasons why you should consider having your language support team:
- Connects your business to customers who have a native language other than English.
- Reduces call attrition rates
- A cost-effective solution to improve conversion rates
- Improves customer service
- Offers customized customer experience
- Cultivates customer loyalty
- It can assist in the globalization and expansion of your business
- Multilingual services are available for both outbound and inbound call centers.
How Do Call Center Interpreter Services Work?
Language is key in business expansion, but miscommunication may arise due to cultural incompatibilities. This service minimizes and, at best, eliminates such occurrences as call center interpreter services enable you to hire fluent agents to talk to your customers in their native language. Also, they can provide you with the necessary reports in their proper context to ensure you truly understand what your international customers mean.
What is Included in the Call Center Interpreter Services?
Aside from our world-class linguist, our agents have in-depth knowledge of services where interpreter services are most in-demand. These are medical and healthcare, legal proceedings and contracts, insurance, and technical product information.
What are Phone Interpreting Agencies?
Some of these agencies exist only to offer this specific service. While some are under BPO companies that offer this alongside their usual outsourcing services. Not all phone interpreting agencies are BPO, and not all BPO companies offer phone interpreting agencies. It is your discretion to look for a telephone interpreting agency that can navigate international customers and is used to dealing with such.
Global Expansion Is Within Your Reach With Multilingual Call Center Services
Need help to extend excellent customer service to non-English speakers? Failure to cover foreign markets as intended due to language barriers? Free yourself of such worry and set up a world-class multilingual call center with us—no language we cannot cover. Ping us today so we can set it up for you ASAP!
Let's talk objectively about your preferred language
We know you want to cover the global market as much as possible. We are glad to be of service to ensure your customers can converse with your brand, no matter where they come from. Our customer care representatives are experts in various languages you can choose from. This is the perfect combination of language expertise, and customer care, courtesy of us!
Tell us your desired multilingual call center agents
Switching from English to, let's say, Mandarin or Cantonese, and vice versa? Worry no more; we can provide such talents to handle your customers. Context is important. Our agents understand the same and can converse well in a cultural context. Free your mind of such worry, and let us handle it carefully.
After we helped scale your business, let's explore further.
Expansion is no longer a dream once you taste our multilingual call center. Once you achieve that, we hope to be your partner as you cover more of the global market. Reach our respective goals and realize what more we can do together!
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Employees in the Philippines
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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AU: +61 1800 247 724
