Physician Answering Service

A physician practice runs on a phone that rings all day and doesn't stop when the office closes. Patients booking, patients rescheduling, patients who need a message to reach their doctor today — and after hours, the ones who genuinely can't wait. Magellan Solutions answers them: healthcare-trained agents working from your protocols, escalating what needs a clinician and documenting what doesn't.

At a Glance

Best For Primary care and family practice, internal medicine
Core Support Support Live patient call answering, message taking and routing, urgent call escalation, appointment scheduling, and secure message delivery
Channels Voice — inbound patient calls.
Delivery Philippines-based
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1-800-371-6224

The Phone Doesn't Care That You're With a Patient

Every practice has the same arithmetic. Your front desk can handle a patient at the counter, a call on hold, and an insurance query — but not all three at once. Something waits, and it's usually the phone.

 

The cost isn't evenly spread. A rescheduling call that rolls to voicemail is an inconvenience. A new patient calling to book is a patient you may never hear from again, because they're calling three practices and the second one answered. And after hours, a patient who can't tell whether their symptoms can wait until morning either reaches someone who can find out, or makes that decision alone.

 

Hire us to answer them — during your busiest hours, through lunch, and after you close.

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Our Physician Answering Capabilities

Our physician answering service covers the calls your front desk can't get to — mid-clinic, over lunch, and after you close. Agents answer in your practice's name, document each message against the right patient, and route it where you've told them to: the provider, the nurse, or the morning queue.

Live Patient Call Answering

Trained agents answer in your practice's name, capture patient details accurately, and handle the routine calls your front desk would otherwise stop to take.

Message Taking & Provider Routing

Messages documented against the right patient and routed to the right provider or nurse, on the rules you set — not left in a general inbox for someone to sort.

Urgent Call Escalation

Time-sensitive concerns are identified against your triage criteria and escalated immediately through your chain, so a critical call reaches a clinician rather than a queue.

Secure Message Delivery

Messages reach your team the way you prefer — secure routing, your EHR or EMR, email, or SMS — with delivery rules set per message type and urgency.

Why Physicians Outsource

The calls a practice most needs answered arrive when the practice is least able to answer them — mid-clinic, over lunch, and after close. Outsourcing puts a trained person on every call without hiring a second receptionist for hours that don't fill a role.

Every New Patient Answered

The call that decides whether someone becomes a patient usually arrives while your front desk is busy. Answering it is the highest-value thing this service does

Cost Reduction

No second receptionist to recruit, train, and cover for — and no paying a full salary for phone hours that arrive in bursts.

Physician Protection

Your on-call clinician gets reached for the calls that need them and left alone for the ones that don't. That filter is the service.

Front Desk Freed

Your team stops choosing between the patient at the counter and the phone ringing behind them.

Compliance and Data Security, Built In

We know that outsourcing healthcare work means trusting someone else with patient data — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep protected health information protected.

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Certified Standards

Magellan holds ISO 27001 and PCI-DSS certification, with HIPAA-aligned processes under signed Business Associate Agreements in the US and Australian Privacy Principles compliance in Australia. See our certifications.

Controlled Data Access icon
Controlled Data Access

Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.

Continuity You Can Count On icon
Continuity You Can Count On

Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so patient support doesn't stop when circumstances change.

Want to know more?

Explore our services further by filling out the form below, and we'll reach out to you soon!

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Related Healthcare Services

    After-Hours / On-Call Answering

    Overnight, weekend, and holiday coverage with triage against your on-call protocol — urgent calls reach the clinician on duty, everything else waits for morning.

    Medical Scheduling Call Center Services

    Book, confirm, reschedule, and cancel patient appointments across phone, text, chat, and email — one scheduling workflow that keeps provider calendars full and cuts no-shows.

    Healthcare Contact Center Outsourcing

    Patient-facing communication at scale — dedicated teams for hospitals, health systems, and multi-location networks with the volume to fill them.

    Frequently Asked Questions

    FAQ
    Do you answer in our practice's name?
    Yes. Agents use your greeting and follow your call handling instructions, so a patient calling reaches what sounds like your front desk rather than an outside service.
    How do messages reach the right provider?
    Messages are documented against the patient and routed on rules you define — which provider, which nurse, what goes to the general queue, and what waits for morning. You set the routing; we follow it.
    Who decides which calls are urgent?
    You do. Before launch we build the triage criteria with your clinical team — which presentations escalate immediately, which wait, and who each goes to. Our agents apply your rules and don't make clinical judgements.
    Can you take calls only during certain hours?
    Yes. Coverage is scoped to when you actually need it — overflow during clinic hours, lunch cover, after-hours only, or full 24/7. Most practices need less than they first assume.
    What does it cost compared with hiring?
    Pricing is scoped to call volume and coverage hours rather than sold as a package. Because agents work across accounts rather than being assigned to yours alone, the cost is a fraction of a receptionist rather than a multiple. The comparison worth running is total cost including recruitment, benefits, and cover for holidays and sickness.

    We'd be happy to walk you through your options.

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      You can also reach us here:

       

      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724