Medical Answering Service

Every patient call matters, whether it's an appointment request, prescription inquiry, referral follow-up, or an urgent after-hours concern. Magellan Solutions provides a professional medical answering service that helps healthcare organizations deliver prompt, compassionate, and secure communication across every patient interaction. Our healthcare-trained agents answer calls, route urgent messages, and support your front office with reliable omnichannel coverage, allowing your staff to focus on patient care.

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1-800-371-6224

At a Glance

Best For Hospitals, physician groups, specialty and dental practices, behavioral health, telehealth, surgery centers, and multi-location networks.
Core Support Inbound and after-hours answering, appointment requests, message taking, call routing, emergency escalation, refill requests, and referral inquiries.
Channels Voice, callbacks, SMS, email, live chat, and secure portal routing in one workflow.
Delivery Philippines-based healthcare specialists working across your phone systems, EHR/EMR, practice management, and CRM software — a HIPAA-compliant service built around your workflows.

Patients Don't Stop calling When Your Office Closes

Healthcare doesn't operate on a nine-to-five schedule, and neither do your patients. Calls can come in after office hours, during lunch breaks, or while your front desk is assisting patients in person. Every unanswered call increases the risk of delayed responses, missed appointments, and frustrated patients seeking care elsewhere. Magellan Solutions provides a dependable medical telephone answering service that ensures every patient call is answered professionally, prioritized appropriately, and routed according to your practice's protocols. From routine inquiries to urgent physician messages, our healthcare-trained agents become a seamless extension of your administrative team.

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Our Medical Answering Services

Our medical answering service helps healthcare organizations maintain responsive communication while reducing the workload of receptionists and administrative staff. From live call answering to after-hours message handling, we help ensure every patient receives timely assistance and every important call reaches the right healthcare professional.

Live Medical Call Answering

Ensure every patient call is answered promptly by trained healthcare support specialists who follow your customized call handling instructions. We capture accurate patient information, prioritize urgent concerns, and create a positive first impression for every caller.

Physician Message Taking & Call Routing

Urgent physician communications require accuracy and speed. We document messages clearly, escalate priority calls based on your protocols, and route information to the appropriate healthcare professional without unnecessary delays.

Emergency Call Escalation

Not every call can wait for the next business day. We identify urgent and time-sensitive situations against your triage criteria and escalate them immediately through your defined on-call chain, so critical patient concerns reach the right person without delay.

Related Healthcare Services

Medical Scheduling Call Center Services

Book, confirm, reschedule, and cancel patient appointments across phone, text, chat, and email — one scheduling workflow that keeps provider calendars full and cuts no-shows.
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Why Healthcare Organizations Outsource Medical Answering Services

Your front desk is already juggling check-ins, insurance paperwork, and provider coordination. Pile call volume on top and patients wait longer — or don't get through at all. An answering service for medical offices puts dedicated healthcare-trained agents on every patient call, so your team can stay focused on care.

Cost Reduction

Cut the expense of in-house reception coverage without dropping calls. Our specialists reduce missed calls, administrative load, and overhead in one move.

Compliance

Healthcare-trained agents follow secure, HIPAA-conscious procedures that protect patient information on every interaction.

Full Coverage

Business hours, after hours, weekends, holidays, or full 24/7 — we scale with seasonal surges and continuous-support needs alike.

Healthcare-Trained Agents

Our agents know medical terminology, patient etiquette, message handling, and call prioritization, and bring professionalism and empathy to every call.

One Partner Across Workflows

Beyond answering, we handle scheduling, referral coordination, insurance verification, and patient reminders through one outsourcing partner.

Compliance and Data Security, Built In

We know that outsourcing healthcare work means trusting someone else with patient data — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep protected health information protected.

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Certified Standards

Magellan holds ISO 27001, PCI-DSS, and HIPAA certifications — the recognized benchmarks for information security, payment data, and protected health information. See our certifications.

Controlled Data Access icon
Controlled Data Access

Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.

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Continuity You Can Count On

Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so patient support doesn't stop when circumstances change.

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    Who We Support

    Hospitals

    Medical Offices / Physicians

    Pharma

    Medical Devices

    Payers

    Dental

    Veterinary

    Home Care

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What is a medical answering service?
    It's a trained team that answers your patients' calls when your staff can't — capturing messages, handling appointment requests, and routing urgent calls to the right person according to your protocols. It works as an extension of your front desk rather than a replacement for it.
    Do you answer calls after hours and on weekends?
    Yes. We cover evenings, weekends, holidays, and overnights, up to full 24/7. Urgent calls are triaged and escalated to your on-call team on your protocols; routine messages are logged for the next business day.
    How do urgent or emergency calls get handled?
    We screen every call against your triage criteria. Time-sensitive concerns are escalated immediately through your defined on-call chain, so a critical patient call reaches the right clinician without waiting for office hours.
    Are your agents HIPAA compliant?
    Yes. Our teams operate under HIPAA-conscious workflows — signed BAAs, privacy training, controlled system access, and documented procedures for handling PHI across every channel.
    How are messages delivered to our team?
    However you prefer — secure message routing, your EHR/EMR, email, SMS, or direct transfer — following the delivery rules you set per message type and urgency level.
    How much does a medical answering service cost?
    Pricing depends on call volume, hours of coverage, and the scope of tasks you hand off. We scope it to your actual needs rather than a fixed package — the fastest way to a number is a short consultation.

    We'd be happy to walk you through your options.

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      You can also reach us here:

       

      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724