VIDEO CHAT CALL CENTER
Most customers are skeptical with the answers that they receive due to the proliferation of automated replies. Bring back their trust and deliver your services through real-time video chats. Outsource now! Contact us.
What is a video chat call center?
Video chat call centers have similar goals with other call centers. However the channel in which the services are delivered are through live video chats instead of the conventional means. Through this, all of the customer’s queries are attended through face-to-face real-time video calls.
What are the scopes and limitations of a video chat support?
A video chat support should only be used to attend to matters as dictated by your company. The questions accepted, and the answers delivered will be controlled by your company.
This means that limitations are already predetermined by your company to guide the course of the agent’s service delivery.
What are the pros and cons of using live video chat in customer service?
Pros
- Information delivery is instant; every instruction is received by your customers in a similar manner to conversing with agents face-to-face.
- Customers understand better the information relayed by the agents
- Customers who are more comfortable with this channel tend to become more satisfied and build more confidence in your company.
Cons
- Adding live video chat customer service does not really warrant any significant drawbacks. Aside from exerting effort in finding a reliable service provider for live video chat support, this service does not carry any negative effects to your company.
Is technical support through video chat effective?
Yes it is! This channel is even considered to be more effective than some of the other channels. However it’s not a very popular medium for service provision.
Personalize Customer Experience With Video Chat Call Center
Let your customers experience a new level of customer service, contact Magellan solutions and have your own team of video chat call center. Our company can assure you that we will leave none of your customers unsatisfied.
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Employees in the Philippines
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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