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E-Commerce Outsourcing Service

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Operating an online business can indeed be very exciting. However, the undeniable reality is that there are also plenty of challenges involved in operating an online business. Many online businesses become overwhelmed by the numerous tasks they have to do every day. Thus, what is supposed to be an enjoyable experience turns into a nightmarish experience for the owners of online businesses.

 

Fortunately, many business process outsourcing (BPO) companies offer e-commerce support services for online businesses. Online businesses have nothing to worry about anymore because they can let the e-commerce outsourcing service providers do the complex tasks for them. Thus, there is no reason for online businesses not to succeed because they can always rely on e-commerce outsourcing service providers if they need help.

Benefits of E-commerce Outsourcing Services

Access to Expertise

Online businesses have nothing to worry about because most e-commerce outsourcing service providers have e-commerce experts with impressive knowledge and skills. These e-commerce experts undergo regular training, which helps them to maintain their sharpness and competence. Aside from this, most e-commerce outsourcing service providers also have the latest tools that enable them to offer the best customer service possible.

Cost Reduction

Online businesses experience a significant cost reduction because they don’t have to hire and pay the salaries of new employees who will handle e-commerce tasks. Instead, online businesses can save a significant amount of money by hiring an e-commerce outsourcing service provider to handle these tasks for them. Thus, these cost savings become crucial funds for online businesses, which they can use wisely in the future.

Flexibility

It is no longer a secret that online businesses experience peak and off-peak seasons. During peak seasons, there is a sudden increase in orders and customer inquiries, which can be overwhelming for online businesses. The good thing is that most e-commerce outsourcing service providers have enough flexibility to easily adjust to the needs of online businesses, especially during peak seasons.

Customer Satisfaction

Since most e-commerce outsourcing service providers already offer 24/7 support for customers, it becomes easier for online businesses to achieve significant improvements in customer satisfaction. Customers have nothing to complain about because their concerns always get resolved quickly. Aside from this, customer orders are processed effectively and arrive at their doorsteps on time.

Why Choose
Magellan Solutions
for E-commerce Outsourcing Services?

Overview of E-commerce Outsourcing Services

E-commerce is about the purchasing and selling of products and services online. Business-to-Consumer (B2C) e-commerce happens when online businesses sell their products and services straight to consumers. Business-to-business (B2B) e-commerce happens when businesses transact with each other. Consumer-to-Consumer (C2C) e-commerce happens when people sell their products and services to one another. Finally, Consumer-to-Business (C2B) e-commerce happens when people sell their products and services to businesses. 

 

Some examples of e-commerce outsourcing services include:

Order processing and fulfillment

This involves ensuring that the order is processed correctly until the customer receives the product. Customers receive constant updates on when to expect their products, coordinated with logistics providers.

Inventory management

This involves checking the available stocks to determine their status. Reorders will happen for products that are running low on stock. It also becomes easier to identify products that still have plenty of stock left.

Customer support

This involves ensuring that communication lines are open around the clock, allowing customers to communicate at any time they have concerns. Thus, aside from phone lines, other communication channels like email, live chat, and even social media platforms must be available for customers.

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The Bottom Line

Considering the tremendous benefits of e-commerce outsourcing services for online businesses, it becomes imperative for online businesses to choose the right outsourcing partner. Online businesses need to check the expertise of outsourcing providers as well as price offers that must be competitive. The right outsourcing partner must also have robust data security measures and be capable of scaling when necessary. Given its longevity and proven track record of success in the business process outsourcing (BPO) industry, Magellan Solutions should be the top choice for businesses seeking e-commerce outsourcing services. 


As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Contact us now and receive a complimentary 60-minute consultation.

Frequently Asked Questions (FAQs)

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19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

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FEATURED INSIGHTS

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    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

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    FAQs?

    The primary step always begins with proper research. After determining your specific needs and requirements, you can search for a call center for e-commerce online, in directories, or by referral. Short-list the companies that you believe can provide the service that you need.

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