Why Get a Free Trial Answering Service?
Experience Outsourcing Without Committing
Have firsthand experience of what it feels like to work with Magellan Solutions. For seven days, see it for yourself if we are the Philippine BPO company you’d like to work with in the long run. Try out the quality of service at ZERO Charge. See the difference we can make for your business, for free.
Work Ethic
Is it your first time outsourcing to the Philippines? Use this opportunity to see how Filipino agents work. A Program Supervisor will oversee your account during the trial period to guarantee you of quality service.
Secure Sensitive Business Information
Magellan Solutions complies with ISO 27001, an international information security standard. With our strict implementation of its guidelines, we can assure you that we’ll keep all your customer data protected throughout the period.
Get Access To Our Call Center Technology
Using the right call center technology promotes efficiency and enhances customer experience. Some of the software we are using includes ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
Our Core Markets
United States
Australia
Europe
Asia
Frequently Asked Questions
How does your free phone answering service work?
After signing up for a free trial, we will forward your information to the designated Program Supervisor. We will set up your account. We will notify you first before activating it. When you used up all your 60 minutes of free calls, or when the trial period ends, the free service will also stop.
How long does it take to activate?
It would only take us less than 48 hours to set up and activate your account. Upon activation, our agents can immediately start taking calls from your customers.
Is it really free?
Definitely! When you sign up for our free trial, we will not require you to provide any credit card information. There’s no contract either, just pure customer service.
Is your free phone answering service available all day or only during business hours?
We are available 24/7! If you have an in-house team handling your calls during business hours, then you can use our service after office hours or during holidays. You can also take advantage of our free service during peak seasons as long as you sign up within that period. The good thing about this is you can choose the start date of your trial.
Can you provide a demo?
No, we don’t provide a demo for our free trial answering service. However, you can still reach out to our Business Development team to get a clear grasp of how our service works.
Can I choose my ID number?
No. We will randomly select a unique ID number for you. If you wish to choose a customized ID number, you can talk with our Business Development team to see what answering service package fits you.
How can I test the ID number assigned to me?
To see if the unique number we have assigned to you works, you can call it directly. You can also test the quality of our service by doing the same method.
Who will answer my calls?
We combine the personal touch of human agents with the power of IVR technology and web-based forms to improve our efficiency. Basic questions will go directly to IVR while our agents will answer the complex ones.
Can I still use my remaining free calls if I decide to avail of your service during my trial period?
Yes, you can still use your remaining free calls.
Do you provide scripts?
No, we can’t provide scripts. Because the trial period only runs for 7 days, we can’t collect, tabulate, and analyze all customer questions. To bring out the best results, we suggest that you submit the usual script you are using to help our agents in assisting your customers.
Are scripts necessary?
Definitely! By providing scripts, our agents can give accurate answers to your customers.
What happens after my free answering service expires?
We will automatically stop the service once you have used up all your free call minutes or after your trial period. If you are happy with our service, you can discuss with our Business Development team the requirements to avail it.
Why should I try your free trial answering service?
The answer is simple: it can help you decide whether our service meets your expectations or not. The good thing about this? It’s a risk-free, no-commitment service.
