Medication Reminder Services
Live, scheduled reminder calls that help patients take their medication as prescribed and refill on time. They're run by healthcare-trained agents inside your protocols, and anything clinical goes straight back to your team.
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1-800-371-6224
At a Glance
| Best For | Physician groups and specialty clinics, chronic-care and care-management programs, home-care providers, health plan member programs, pharma patient-support programs, and pharmacies |
| Core Support | Scheduled adherence calls, refill-due reminders, missed-dose and missed-refill follow-up, new-prescription check-ins, and escalation to your clinicians or pharmacists |
| Channels | Outbound voice, SMS text, and email |
| Delivery | Philippines-based delivery inside your EHR/EMR, care-management platform, or pharmacy system |
A Prescription Only Works If It's Taken
Patients miss doses for ordinary reasons. They're on a new routine, juggling several medications, out of a refill on a weekend, or unsure whether a side effect is worth a call. Most of these gaps only become visible later, at a follow-up visit or a readmission. A reminder call at the right moment closes some of them, and a live agent can hear when a patient needs more than a reminder and route them to someone who can help. Our teams make those calls for you, on your schedule and your script.
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Unlock Outsourcing Potential
Our Medication Reminder Services
Why Healthcare Organizations Outsource Medication Reminders
Where Our Scope Ends
Agents remind, confirm and route. They don't give clinical advice, change or interpret a dose, authorize or process a refill, or tell a patient whether a symptom can wait. Every one of those calls goes to your clinicians or pharmacists under an escalation protocol you approve before launch. A patient describing an emergency is told to hang up and call 911 (000 in Australia).
Medication reminders are one part of our wider healthcare outbound call center program, alongside appointment reminders, recall and post-discharge follow-up.
Compliance and Data Security, Built In
Medication reminder calls touch protected health information on every dial. Magellan Solutions operates under certified security standards, documented confidentiality policies and business-continuity planning that keep PHI secure.
Magellan holds ISO 27001 and PCI-DSS certification, with HIPAA-aligned processes under signed Business Associate Agreements in the US and Australian Privacy Principles compliance in Australia. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so patient support doesn't stop when circumstances change.
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
