Answering agent taking a listing call for a real estate brokerage

Give every buyer, seller and client who calls your brokerage a live, professional answer, 24 hours a day, 7 days a week. Magellan Solutions' answering service for realtors & brokerages answers sign, listing and office calls in your name, screens new buyers and sellers, books showings and listing consultations, and patches hot leads straight to the right agent.

Answering Service for Realtors & Brokerages

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1-800-371-6224

At a Glance

Best For Independent real estate agents, growing brokerages, luxury property teams, commercial realtors, and multi-office agencies looking to capture every transaction opportunity without tying agents to their phones.
Core Support 24/7 live answering, buyer and seller pre-screening, showing and listing appointment scheduling, open house inquiries, lead note logging, urgent call patching
Engagement A managed service delivered by a shared, trained answering team
Channels Inbound calls to your office, sign and listing lines, with urgent messages sent to your agents by call or text
Coverage 24/7, after hours only, weekends and holidays, or overflow when your lines are busy
Delivery Philippines-based answering agents working in your brokerage CRM, scheduling tools and team calendars, following your scripts and lead routing rules

What Happens When Your Agents Are Out in the Field

When prospective buyers spot a listing online or drive past a yard sign, they call immediately. If that call goes to voicemail, most callers will not leave a message; they simply call the next listing agent or brokerage in their search results. At the exact same time, your agents are out closing deals. Their daily schedules are packed with client walkthroughs, listing presentations, closing meetings, and open houses. Interrupting a serious negotiation or stepping out of a client presentation to answer every incoming call isn't practical. When calls go unanswered, your brokerage loses valuable listings, hot buyers, and commission income. Magellan Solutions solves that challenge. Our answering team greets every caller with a warm, professional voice, collects essential contact details, answers basic listing questions, and schedules follow-ups directly on your agents' calendars.

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What Unanswered Client Inquiries Really Cost Your Brokerage

Real estate inquiries happen around the clock. Potential buyers browse home listings late in the evening and during weekends. Meanwhile, home sellers considering putting their property on the market expect quick, attentive service from the moment they reach out. If prospective clients reach your voicemail after business hours, they quickly contact competing local brokerages. Relying on voicemail creates missed opportunities and slows down your overall deal flow. A 24/7 answering service for realtors & brokerages keeps your agency open for business at all times. Callers always speak with a friendly professional who listens to their needs, logs complete messages, and alerts your team right away when high-priority opportunities arise.

How Our Answering Service for Realtors & Brokerages Works

Prospective buyers and sellers expect clear, polite, and helpful conversations. Our answering agents learn your property listings, open house schedules, team availability, and call-handling rules so every conversation feels like an extension of your physical office.

24/7 Live Answering & Lead Screening

Greet every caller with a custom brokerage greeting, answer basic listing questions, and gather buyer timelines, price ranges, and financing readiness.

Showing & Consultation Scheduling

Coordinate walkthroughs and listing consultations directly with interested buyers and sellers, placing confirmed meetings straight onto your agents' individual calendars.

Open House Inquiry Management

Provide prospective buyers with accurate directions, viewing times, and property details for upcoming open houses across your brokerage listings.

Urgent Call Patching & Fast Text Alerts

Ensure urgent calls, such as a buyer submitting an offer or an active listing lead, are transferred live to your agent's cell phone or sent via instant text notification.
This service answers the calls that come to your brokerage. To have your web, portal and database leads called back and booked across every agent and office, see our real estate appointment setters for brokers. For investor and wholesaler call flows, see our answering service for real estate investors, and for every other real estate business, our main real estate answering service.

We Work Right Inside the Systems You Already Use

Your agents can stay fully focused on negotiating contracts and hosting showings while our answering agents manage incoming calls. All call details, prospect notes, and appointment requests are recorded directly into your existing real estate CRM and team calendars in real time.

 

Your firm keeps its current software setup and internal workflows. Our answering agents adapt to your exact client intake questions, lead assignment rules, and calendar settings to ensure seamless daily operations.

Real Estate CRM

New leads created and caller notes logged against the contact as the call ends

Lead Routing Rules

Calls routed by listing, office or agent rotation, the way your brokerage assigns leads

Calendar System

Showings and listing consultations booked on the right agent's calendar

Communication Platform

Hot leads and urgent messages sent to your agents by call or text the moment they come in

Why Brokerages Outsource Call Answering

Running a full-time front desk team across evenings, weekends, and holidays requires heavy payroll, benefits, and administrative management. An outsourced answering service for realtors & brokerages gives you complete phone coverage for less than the cost of staffing it yourself.

Lower Cost Than Staffing the Phones

Avoid the overhead of hiring front desk staff for after-hours and weekend phone coverage while keeping your brokerage reachable 24/7.

More Leads Captured

Capture interested buyers and sellers the moment they call, keeping warm leads from calling competing realtors in your market.

Uninterrupted Agent Focus

Let your agents focus on listing presentations, client meetings, and closing deals without constant phone interruptions.

Round-the-Clock Availability

Keep your brokerage accessible 24 hours a day, 7 days a week, 365 days a year, including nights, weekends, and holidays.

Real Estate-Trained Answering Agents

Work with answering agents who understand real estate terminology, practice active listening, and log complete lead notes. They follow your process without making decisions that require a licensed real estate professional.

One Partner Across Workflows

Answering covers the calls that come in. When you want your existing leads called back and booked too, our appointment setters for brokers work them under the same rules, with one partner.

Compliance and Data Security, Built In

Real estate firms handle confidential buyer data, seller details and client records. Magellan Solutions uses strict security practices, user-level permissions and reliable backup systems to keep your brokerage data protected and private.

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Certified Security Standards

Magellan holds ISO 27001 and PCI-DSS certifications, the recognized benchmarks for information security and payment data. See our certifications.

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Controlled Data Access

Access to your CRM software, team calendars, and lead database is restricted strictly to the answering agents assigned to your account.

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Enforceable Confidentiality

Every answering agent operates under a legally binding confidentiality agreement before handling calls for your account. Your client records and property details remain strictly confidential.

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Continuity You Can Count On

Redundant telephone lines, secure internet connections, off-site data backups, and backup power systems keep your phone lines running smoothly through power outages or weather disruptions.

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    Who We Support

    Individual Realtors & Independent Agents

    Residential Real Estate Brokerages

    Luxury Property Groups & Boutique Agencies

    Commercial Real Estate Firms

    Multi-Office Regional Agencies

    Don't see your specific office setup listed? We customize our answering service for realtors & brokerages to align with your exact office schedule, team size, and lead distribution rules. Investor or wholesaler? See our answering service for real estate investors.

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What does an answering service for realtors & brokerages do daily?
    An answering service for realtors & brokerages handles incoming phone calls, answers basic listing questions, checks buyer and seller motivation, schedules property walkthroughs, takes complete messages, and routes urgent calls directly to your agents.
    Can calls go to the right agent for each listing?
    Yes. We follow your lead routing rules, whether that's by listing agent, office, or a round-robin rotation. Hot leads are patched to the assigned agent, and if they don't pick up, the call goes to the backup you choose.
    Will your answering agents put caller notes right into our CRM?
    Yes. Our answering agents log right into your existing real estate CRM or lead tool, such as Follow Up Boss, KvCORE, LionDesk, or Top Producer, to update client notes and create new leads in real time.
    How does your answering team learn our listings and office rules?
    During account setup, we work with you to create a clear call guide. We train our team on your active listings, office hours, agent contact lists, and booking rules so every call is handled correctly.
    How do you forward urgent calls or hot leads to our agents?
    When a high-priority caller reaches out, like a buyer wanting to put in an offer or a home seller ready for a consultation, our answering agents follow your exact rules. We can transfer the call directly to an agent's cell phone or send a fast text alert.
    Can an answering service for realtors & brokerages book meetings on our calendars?
    Yes. We connect directly with your team's calendar software, like Google Calendar, Outlook, or Calendly, to schedule showings and client meetings based on your real-time availability.
    Is this the same as a virtual receptionist for realtors?
    No. An answering service is a managed service: a shared, trained team answers your brokerage's calls 24/7 using your scripts and routing rules. A real estate virtual receptionist is one dedicated person who works only on your account and handles calls, email, chat and text. Choose the answering service for phone coverage, and the receptionist for one person across every channel.
    Do you also follow up with our existing leads?
    Not as part of the answering service, which handles the calls that come to you. To have web, portal and database leads called back and booked across your agents and offices, see our real estate appointment setters for brokers.

    We'd be happy to walk you through your options.

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      You can also reach us here:

       

      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724