Buyers, sellers and tenants call the moment they see a sign, find a listing or have a problem, and if nobody picks up, they call someone else. Magellan Solutions' real estate answering service answers every call live, in your business's name, 24 hours a day. Our trained answering team screens new inquiries, books showings, takes detailed messages and gets urgent calls to your team right away, following your instructions.
Real Estate Answering Service
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1-800-371-6224
At a Glance
| Best For | Real estate agents and brokerages, investors and wholesalers, commercial firms and property management companies that can't answer every call themselves |
| Core Support | 24/7 live call answering, caller screening, showing scheduling, message taking, urgent call patching, after-hours maintenance triage |
| Engagement | IA managed service delivered by a shared, trained answering team |
| Channels | Inbound phone calls, with urgent messages sent to your team by call or text |
| Coverage | 24/7, after hours only, weekends and holidays, or overflow when your lines are busy |
| Delivery | Philippines-based answering agents working in your CRM, property management software and calendars, following your call scripts and escalation rules |
What Happens When Your Phone Keeps Ringing
When someone calls about a property listing or wants to rent a home, they want quick answers. If a buyer sees a "For Sale" sign or finds a listing online, they usually call right away. If that call goes to voicemail, they rarely leave a message—they simply call the next agent or property manager on their list. At the exact same time, you and your agents are constantly on the move. You spend your workdays running property walkthroughs, meeting clients, negotiating deals, and hosting open houses. Stopping in the middle of a client meeting or driving between listings to answer every call isn't practical. When calls go unanswered, you lose valuable listings, buyers, and lease agreements. Magellan Solutions solves that problem. Our answering team picks up every call in a friendly, professional voice, gathers essential caller details, answers basic listing questions, and schedules follow-ups or showings on your calendar.
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What Unanswered After-Hours Calls Really Cost
Property inquiries do not stop at 5:00 PM. Home buyers often search for listings late at night or on weekends. Meanwhile, tenants face emergency maintenance issues, like leaking pipes or broken air conditioners, at the most inconvenient times. If prospective buyers reach your voicemail after hours, they move on. If tenants cannot reach anyone during a property emergency, small maintenance issues turn into costly repairs. A 24/7 answering service keeps your business open around the clock. Callers always reach a real person who listens to their needs, logs accurate messages, and alerts your team immediately when urgent matters come up.
How Our Answering Service Works
Prospective clients and tenants expect clear, reassuring conversations. Our answering agents learn your listings, showing guidelines and emergency rules so every call feels like it is being handled right from your main office.
Our answering service is a shared team that covers your phones. If you want one dedicated person handling calls, email, chat and text for your business, that's our real estate virtual receptionist. For website chat, see live chat for real estate. To follow up the leads you already have, see real estate appointment setting.
Works Inside the Systems You Already Use
Your agents and property managers can stay focused on closing deals and managing properties while our answering agents handle the phones. Call notes, caller details and appointments are entered directly into your existing real estate CRM, property management software or shared calendars as each call ends.
Your team keeps its daily procedures and software. Our answering agents follow your intake questions, calendar rules and message preferences, so nothing changes for your team except fewer missed calls.
Why Real Estate Teams Outsource Call Answering
Managing an in-house front desk team 24/7 requires payroll, benefits and constant scheduling. An outsourced answering service gives you complete phone coverage for less than the cost of staffing it yourself.
Compliance and Data Security, Built In
Real estate businesses handle sensitive buyer information, tenant details and property records. Magellan Solutions uses strict security practices, restricted system access and data protections to keep all caller records safe and confidential.
Magellan holds ISO 27001 and PCI-DSS certifications, the recognized benchmarks for information security and payment data. See our certifications.
![Controlled System Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Access to your CRM records, tenant software, and team calendars is restricted strictly to the answering agents assigned to your account, based on user permissions.
Every specialist operates under legally binding non-disclosure agreements before answering calls for your account. Your client details and property records stay completely private.
Redundant phone networks, secure internet connections, off-site data backups, and backup power ensure your phone lines stay active through power outages or weather events.
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
