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Hospitality Answering Services
Every missed call is a booking lost to a competitor. When your front desk is slammed, closed, or off for the night, Magellan Solutions answers — capturing reservations, guest questions, and requests around the clock so no call goes to voicemail and no guest goes elsewhere.
At a Glance
| Best For | Hotels, bed and breakfasts, inns, restaurants, cafes, travel agencies, vacation rentals, and car rental companies |
| Core Support | Inbound call answering, reservation and booking calls, guest inquiries and requests, after-hours and overflow coverage, and live message taking with escalation |
| Delivery | Philippines-based, 24/7 phone coverage |
A Ringing Phone Nobody Answers Is a Booking Gone
Front-desk staff can only take one call at a time. When several ring at once — or when the desk is closed for the night — callers don't wait, they book the next hotel, table, or rental on their list. Magellan answers every call, so a full lobby or an empty night shift never costs you the reservation.
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Unlock Outsourcing Potential
Our Hospitality Answering Services
Why Outsource
It is common for travelers to experience emergencies that require them to make late-night bookings or cancellations. Many unexpected events cause sudden flight delays. Unfortunately, not all travel organizations can provide round-the-clock support that travelers need. Aside from this, many travel organizations want to be better prepared to handle travel demand that goes up and down throughout the year. Travel organizations want to make sure they are ready to handle the massive volume of inquiries, concerns, and requests during busy periods. Hence, outsourcing hospitality call center services becomes a viable option.
Compliance and Data Security, Built In
We know that outsourcing hospitality answering services means trusting someone else with customer data — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep protected customer information secure.
Magellan holds ISO 27001 and PCI-DSS — the recognized benchmarks for information security and payment data. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
