VRBO Answering Service
Many travelers struggle to find properties they can rent during their vacation. The good news is that the Vacation Rentals by Owner (VRBO) platform helps travelers find the right vacation rentals to suit their needs. However, many vacation rentals struggle to provide 24/7 communication, which is crucial in assisting travelers with their inquiries. Magellan Solutions offers a VRBO answering service that guarantees round-the-clock support for travelers.
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1-800-371-6224
At a Glance
| Best For | Property management companies, independent vacation rentals, boutique hotels, and inns |
| Core Support | Call & Message Answering, Inbox Management, and Check-In Support |
| Channels | Phone, email, and live chat |
| Delivery | Philippines-based delivery, 24/7 follow-the-sun coverage across voice, chat, and email; scalable capacity that flexes for peak seasons |
Travelers Count On 24/7 Support During Emergencies and Late Night Arrivals
Travelers experience fatigue and exhaustion while vacationing, so the last thing they want is to get stranded because of incomplete check-in instructions or slow response times. Our answering service for vacation rentals follows strict communication policies so travelers won’t have to worry, even when they arrive late or experience emergencies.
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Our VRBO Answering Service
Magellan Solutions offers a vacation rental call center service that ensures fast replies, keeping travelers satisfied and reducing complaints. Aside from this, property owners won’t have to worry about being on an on-call line at all hours anymore.
Why Travel Organizations Outsource VRBO Answering Service
Travel organizations prioritize travelers’ convenience by providing fast, around-the-clock responses to their concerns. They also want to avoid the high cost of full-time staff while staying flexible enough to handle spikes. Hence, outsourcing a VRBO answering service becomes a viable option for travel organizations.
Compliance and Data Security, Built In
We know that outsourcing VRBO answering service means trusting someone else with customer data — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep protected customer information secure.
Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working on your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
