Value Proposition
  • Latest Blog Updates
  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your

    Read More
  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

    Read More
  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

    Read More
  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

    Read More

Value Proposition


Vision

Magellan’s vision is to become the recognized Philippine provider of offshore call center solutions for small-to-medium sized enterprises, entrepreneurs and professionals.

For our Clients:

  • To provide the same complete quality of service offered by large multi-national call centers to the SMEs, entrepreneurs and professionals in all the major and emerging markets.
  • To provide a close “partnership” like arrangement where the goal is mutual development.

For our Employees:

  • To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication.
  • To provide an environment where employees want to grow with because it provides a supportive group that is dedicated for the well-being of everyone.

Mission

Magellan’s mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:

  • High quality customer service and back office associates;
  • Best practice management processes;
  • True cost saving proposition;
  • Process transparency; and
  • Continuous improvement methodologies

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics