Value Proposition
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    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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Value Proposition


Vision

Magellan’s vision is to become the recognized Philippine provider of offshore call center solutions for small-to-medium sized enterprises, entrepreneurs and professionals.

For our Clients:

  • To provide the same complete quality of service offered by large multi-national call centers to the SMEs, entrepreneurs and professionals in all the major and emerging markets.
  • To provide a close “partnership” like arrangement where the goal is mutual development.

For our Employees:

  • To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication.
  • To provide an environment where employees want to grow with because it provides a supportive group that is dedicated for the well-being of everyone.

Mission

Magellan’s mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:

  • High quality customer service and back office associates;
  • Best practice management processes;
  • True cost saving proposition;
  • Process transparency; and
  • Continuous improvement methodologies

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