Value Proposition
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Value Proposition


Vision

Magellan’s vision is to become the recognized Philippine provider of offshore call center solutions for small-to-medium sized enterprises, entrepreneurs and professionals.

For our Clients:

  • To provide the same complete quality of service offered by large multi-national call centers to the SMEs, entrepreneurs and professionals in all the major and emerging markets.
  • To provide a close “partnership” like arrangement where the goal is mutual development.

For our Employees:

  • To provide a family atmosphere where its employees strive for the good of the company, and are rewarded based on performance, team work and dedication.
  • To provide an environment where employees want to grow with because it provides a supportive group that is dedicated for the well-being of everyone.

Mission

Magellan’s mission is to provide superior value to our clients by offering contact center and business process outsourcing services with five important value levers:

  • High quality customer service and back office associates;
  • Best practice management processes;
  • True cost saving proposition;
  • Process transparency; and
  • Continuous improvement methodologies

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