The call center industry in the Philippines continues to grow despite threats to shift customer service jobs back to the US – the largest market for outsourced call center services. The Philippines has remained No. 1 offshoring destination over the last 10 years, and will continue to enjoy twice the opportunity in the next 5 years. No wonder the country is considered the World’s Call Center Capital by the international community.
In 2011, it posted a healthy 18% growth even at the height of global crisis with 21% CAGR over the last 5 years. There are 816,000 jobs created in this period and posted US$14.7 billion in revenues.
There are limitless opportunities to grow with global demand. Can the industry sustain its ability to deliver?
Listen as Magellan’s chief executive officer Fred Chua talks about how the call center industry in the Philippines can impact the growth of small and medium businesses.
Why Small and Medium Businesses Need Customer Service
Fred Chua, CEO of Magellan Solutions, emphasizes the importance of customer service call centers to help small and medium businesses build better customer relationships and increase sales.
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