Our Call Center Recruitment
  • Latest Blog Updates
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    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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Call Center Recruitment

In the Philippines call center industry, qualified call center agents are becoming harder and harder to come by and the task of recruiting personnel for customer service and helpdesk/technical support outsourcing requirements is becoming more difficult.

For the most part, this is due to competition with several hundred call centers spread across the Philippines. At Magellan Solutions, we set ourselves apart not only by focusing on the obvious compensation and benefits package, but by addressing other equally important needs of employees, namely:

Magellan Call Center Recruitment
Management – A Reliable and trustworthy company for call center employees to respect and grow with. An Open management style that encourages people to speak up about their concerns.
Environment – A familial atmosphere that encourages open communication among the people involved in customer services and takes care of them. We pride ourselves by having co-employees that take care of each other.
Strategic location – Our center is situated in a densely populated residential area in the center of Mandaluyong City, one of the major cities of Metro Manila. The building is surrounded by 24hr restaurants and mini stores that are necessary to accommodate the call center agents providing helpdesk and technical support services who will be working on extended hours. It is a highly accessible location, adequately served by all Metro Manila taxicab operators and several major Metro Manila public transit routes.

Magellan’s customer service employee recruitment efforts have included the following specific methods:

  • Placing prominent advertisements in national and Metro Manila newspapers, on major Metro Manila radio stations and on its own Web site and elsewhere on the Web;
  • Participating in job fairs sponsored by the government, major universities and other institutions in Metro Manila and elsewhere;
  • Targeting and approaching candidates directly in limited circumstances;
  • Placing job advertisements in online recruitment websites; and
  • Utilizing the personal social networks of senior executives and middle management.

Magellan Solutions has deployed a rigorous selection process that has yielded only the best employees from the candidate pool.  Our process implements a four-step, multilevel, employee screening process consisting of the following:

  • Resume screening
  • Guide Phone Interview
  • Psychological, IQ and Communications skills exam
  • Character probing final interview

Our company is committed to selecting the best people for your offshore team. Call us for more information.

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