• Latest Blog Updates
  • The Magic Words Of Excellent Customer Service customer service

    Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to outstanding customer service. That is because the words and phrases that we use are so powerful that it has the ability to guide or redi

    Read More
  • Why Investors Are Attracted To The Philippine Call Center Industry Philippine call center

    [caption id="attachment_11177" align="aligncenter" width="1234"] The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today.[/caption

    Read More
  • Funny Quotations About Call Center Work call center motivational quotes

    The work of a call center agent is often a repeated cycle of calls, tickets, reports, emails, and complaints. Most of the time, they deal with irate customers or encounter prospects who hung up the phone. The stress level is high in this industry. It even goes against the normal work hours. Whil

    Read More
  • Top Countries Served by Philippine Call Center & BPO Industry global outsourcing

    Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer r

    Read More


Magellan Solutions is backed by the latest technologies which are carefully monitored and select that will benefit its clientele.

• Located in the Philippines and the US
• Call center is located in a growing business district
• 24-7 operations

Call Center Technologies

• Fully integrated computer and telephony
• Flexible agent scripting
• Automatic call distribution
• Enhanced Interactive voice response support
• In-house IT professionals on call 24/7
• Database integration
• Predictive dialing
• Multiple simultaneous campaigns
• Call reports
• Call recording, monitoring coaching, mentoring
• Agent text messaging

Data Transfer

• Calls are recorded, batched and processed
• Receive information by secure web site download, FTP and email
• Handle data entry into your web site

Business continuity

Magellan Solutions has the right equipment and processes to ensure continued operations in case of power interruptions, equipment failure and natural disasters.

• Co-location plans with an external disaster recovery site outside of ten (10) km distance. This site serves as a backup office for call center agents, team leaders, operations managers and IT.
• Data backup process. All data will be backed up immediately with several storage devices.
• Power blackout process. All pieces of critical electronic equipment have backup UPS, maintained for an uptime period of 8 to 10 minutes. The facility is connected to a shared redundant power grid with the high-rise building with 2x 350 KVA backup generator.


The company implements measures to avoid security breaches for its facilities through

• Data security network and IT infrastructure
• 24/7 security preventing physical premise breach. Magellan’s exit doors are monitored with CCTV screens. Access rights are allowed with proximity cards issued to all employees.

The company complies with the standards of its ISO 27001:2005 Certifcation. The ISO certification ensures that Magellan can establish IT security measures, improve control over IT risks through systematic risk management.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics