About Magellan Solutions
Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle. We use our business-process knowledge and resources to create and implement solutions with and for our business customers worldwide. The company has 17 years of experience in providing best-in-class outsourced solutions to SMEs and as well as large global enterprises, which now include a Fortune 50 Telco Company.
As a leading business process outsourcing provider of customer management solutions, we are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver stellar service across channels and locations across the globe. Whether the company needs fully integrated customer service or medical transcription that can be bundled with medical billing and coding services, Magellan provides organizations with the right tools, best practices, and the most talented people to support them every step of the way.
|Teamwork||We value team accomplishments that advance the success of our clients|
|Initiative||Proactively generate and act on improvement ideas|
|Dedication||We strive hard to achieve our shared goals.|
|Integrity||We maintain the highest standards of fairness and ethics in all our transactions with our clients, employees, and the community we serve.|
|Flexibility||We are adaptable to the needs of the clients.|
|Humility||We acknowledge our weaknesses and strive to improve.|
Our mission is to deliver unrivaled services through:
- Continuous process improvement
- A consultative approach to providing a unique customer experience
- The development of our employees to be successful
Magellan Solutions’ vision is to be the best partner in providing Business Process Outsourcing services to small and medium businesses (SMEs).
What sets us apart from other Contact Center and BPO providers
- Collaborative client relationship
- Strong customer focus
- Global expertise
- Dynamic and nimble approach to management
- Analytics and insight
- Customized solutions for every enterprise
- Transformational results