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Home | Blog | 5 Reasons Why You Should Outsource to Call Centers in Metro Manila

5 Reasons Why You Should Outsource to Call Centers in Metro Manila

By Magellan Solutions

Updated on June 4, 2024

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Perhaps you’ve heard that outsourcing to the Philippines delivers many benefits to entrepreneurs seeking cost-effective solutions for their businesses. Many of these business owners swear by it.

But with the steady increase of call centers all over this lively archipelago, how will you know which city to pick? If you think, “It doesn’t matter. They’re all the same, anyway,” we’re here to tell you that you are mistaken. Choosing the right location for your call center can affect your business in more ways than one. While a Manila worker’s salary is considerably higher than in other areas, outsourcing to call centers in Manila has unique benefits. So why the Philippines, and why in Metro Manila? We give you the top 5 reasons this capital is your best pick.

1. Manila residents are confident, world-class communicators. The English language is best spoken in the cities of Metro Manila.

While Filipinos are recognized worldwide for their impeccable English communication skills, Filipinos, particularly in Metro Manila, bring it up slightly. Unlike Indians and Filipinos from the provinces, Metro Manila citizens speak without accent. Some even can pull off American and British accents. Hiring call center agents with different accents can be challenging for Westerners to understand, resulting in miscommunication and loss of business opportunities. Metro Manila-based Filipinos’ confidence in how they speak helps them converse comfortably with your customers, wherever they may be. By outsourcing call centers in Metro Manila, you can work with a team of fluent and confident English speakers whom your company needs.

2. Call Centers in Manila receive substantial government support.

Call centers in the Philippines, primarily located in Metro Manila, experience consistent growth yearly due to the strong support it receives from the Philippine government. Tax incentives, educational programs, and the formation of professional groups such as the Call Center Association of the Philippines increased foreign investors’ confidence in the Philippines as a BPO location. By outsourcing to call centers in Metro Manila, your company can boost its operations by working with established and well-supported outsourcing partners.

3. Metro Manila has a vast and Westernized workforce.

Call centers in the Philippines employ over a million workers. Most of this population is based in the country’s capital because Filipinos initially established in the provinces move to Manila for better work opportunities. Metro Manila-based Filipinos also grew up inundated with Western culture—from TV shows, music, fashion, and technology. Outsourcing to Manila exposes you to a bigger talent pool that can quickly establish rapport with your customers, owing to their knowledge of their customers’ culture.

4. Metro Manila has better buildings and internet infrastructure than other areas in the country.

The country’s capital, Metro Manila, is home to the Philippines’ central business districts, educational institutions, and lifestyle destinations. Well-developed roads, state-of-the-art buildings, and facilities make living and working in Metro Manila more comfortable and convenient than other cities. The country’s major telecommunication providers have also aggressively invested in IT technologies and high-speed internet, helping communication channels run faster and more efficiently. There is a significant difference between the internet in Metro Manila and other areas of the Philippines — Metro Manila has faster internet connections than other areas in the Philippines. Call centers in Metro Manila are powered by these technologies and resources, enabling them to work efficiently.

5. Metro Manila has a more reliable power supply than other cities.

Fewer power outages mean greater productivity. Less downtime or offline hours mean more clients served. Moreover, call centers in Metro Manila have redundancies in power and connectivity—always having power and internet backups plus a backup call center operation location. This means 24×7 reliable call center support. Headache-free operations are just right at your fingertips.

Call centers in Metro Manila have it all: a competent workforce in a dynamic and supportive environment. This explains why many companies are outsourcing here for any BPO need.


Metro Manila is a great location for your call center. Fill out the form below to start outsourcing.

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      5 Reasons Why You Should Outsource to Call Centers in Metro Manila

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