Business Process Services in Healthcare: Reducing Costs, Increasing Accuracy

While there are core functions in healthcare, there are also non-core functions called business process services (BPS). Examples of these business process services include medical billing and coding, as well as patient data management. Healthcare companies often do the core functions themselves. On the other hand, business process services in healthcare are usually outsourced to different vendors. Thus, it is no longer surprising that numerous companies now offer excellent business process outsourcing (BPO) services in the healthcare sector. Healthcare companies acknowledge that they can achieve cost reduction and increased accuracy by outsourcing BPS. 

Benefits of Outsourcing Business Process Services for Healthcare Providers

• Better Efficiency: The improvement in efficiency among healthcare providers occurs because they no longer have to worry about non-core functions. The outsourcing partner is the one that will do the non-core tasks for healthcare providers. Thus, healthcare providers will have more time and resources to focus on their core functions, which inevitably leads to improved efficiency. 
• Improved Patient Care: By outsourcing non-core functions, healthcare providers can now focus on providing better care for their patients. This means that healthcare providers can allocate more time and resources to address their patients’ needs better. This is undoubtedly good news for patients, as they expect nothing but the best services from their healthcare providers. Eventually, patients will develop trust and confidence in their healthcare providers because of the excellent service.  
• More Revenues: The efficiency in operations that healthcare providers experience after outsourcing their business process services leads to increased revenues. Once claims processing becomes more accurate, leading to reduced claim denials, it will inevitably contribute to generating more revenue for healthcare providers. Having more revenues means healthcare providers are now in a better position to improve their operations significantly. They now have the funds to address any weaknesses in their services. Healthcare providers can also use these revenues to invest in technologies that can improve their productivity. 

Why Choose Magellan Solutions for Healthcare Business Process Services?

• Cost Savings: The operational costs of healthcare providers will decrease significantly once they outsource their business process services to us. The reduction in operational expenses is substantial, to the extent that healthcare providers will even achieve long-term cost savings. These cost savings are now available for healthcare providers for future use.
• Faster Response: Healthcare providers experience a tremendous boost in operational efficiency by outsourcing their business process services to Magellan Solutions. Thus, this is what enables them to provide a faster response to their patients. The patients appreciate this quicker response to their concerns because this is the kind of service that they deserve. Whenever patients encounter problems, they should not wait a long time before seeking assistance.
• Access to Expertise: By outsourcing their business process services to us, healthcare providers also gain access to specialized healthcare experts. For example, healthcare providers can have access to our experts in medical coding or billing through outsourcing their business process services. This means that healthcare providers will have a better chance of achieving better patient satisfaction in the long run. The experts possess proven knowledge, skills, and experience in healthcare services, ensuring they consistently deliver results according to expectations.
• Flexibility: We can adjust to the unpredictable needs of healthcare providers. Even if there is a drastic increase in patient volumes, we can make the necessary adjustments to help healthcare providers in this situation. 

The Bottom Line

There are numerous benefits that healthcare providers gain through outsourcing business process services. Reducing costs with healthcare BPS solutions is just one of these benefits that healthcare providers enjoy. Aside from this, healthcare providers also experience an improvement in the accuracy of their tasks. However, healthcare providers must also ensure that they choose the best outsourcing partner to achieve their desired results. The truth is that there are many outsourcing partners that healthcare providers can choose from. The challenge for healthcare providers is to conduct thorough due diligence and identify the right outsourcing partner that meets their specific needs. 

Interested in Outsourced Healthcare Business Process Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our outsourced healthcare business process services. You can also contact us now and receive a complimentary 60-minute consultation.