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Myths About Healthcare BPO

By M. Edosma

Updated on May 2, 2024

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There Are a Lot of Myths Surrounding Healthcare BPO.

The Global Healthcare Market is expanding fast. And healthcare companies are now clamoring to get a healthcare BPO partner.

Especially during this time of the year, customer demand is higher than ever. And businesses are looking for ways to save money. That is why healthcare BPO is a viable solution. Imagine delivering quality patient care and good customer service at a low cost. 

But for some reason, companies are afraid to consider this strategy. Some might have a bad experience with them. Most of them have preconceived myths about outsourcing medical-related services. 

In this article, we will discuss and debunk these healthcare BPO myths.


What Are the Myths Surrounding Healthcare BPO Companies

Before we dive into the facts about Healthcare BPO companies, it’s important to dispel some common misconceptions that have been circulating for far too long. By clarifying these myths, we can gain a better understanding of the true value that these companies can provide.

Myth #1: Customers will not be able to understand their services.

Businesses, that outsource their products, are afraid that customers won’t be able to get them. Many think there will be a detachment due to cultural and language differences.

But this is far from the truth. 

Before agents get a chance to talk to customers, they undergo training. It ensures that they understand the products or services they will offer. Healthcare businesses have the authority to check their team as well. It is to see if they meet your standards or requirements.

The customer will understand the service/product if the business and BPO collaborate. The more they relate to each other, the better the result.


Myth #2: Managing a team on the other side of the world is hard.

This concern is understandable. But thanks to technologies, connecting with your Healthcare BPO partner becomes easier.

There is a surge of different platforms that offer easy contact across countries. That means you can check with your team remotely and with ease. 

Besides, the best BPO partner should be transparent to you. It’s as if they are not an expansion of your company but part of your family.


Myth 3: Outsourcing is expensive

Getting an outsourcing partner sometimes sounds like an expensive affair.

But it’s the opposite.

Offshore healthcare outsourcing is very cost-effective and reliable. It is one of the main reasons healthcare businesses outsource their services. Business process outsourcing helps the company save on equipment and labor expenses.


Myth #4: Healthcare BPO partners aren’t secure

Offshore Healthcare BPO is as secure, if not more, as their onshore counterpart.

Breaches occur because of careless practices. It is not because the BPO is not compliant with the laws and regulations. Plus, BPO companies that provide healthcare services follow stricter rules because they follow many international standards.

To guarantee that your BPO partner holds the highest standard of security. Make sure that they have compliance certification. Similar to HITRUST, URAC, and HIPAA Audits.


Why Is Healthcare Business Process Outsourcing Important?

Healthcare BPOs are valuable because they help take care of the industry’s business side. Amidst the virus outbreak, healthcare providers and payers should focus on their roles, such as providing better healthcare services to the community.

COVID-19 is another reason why this type of service is a must. More than ever, patients are afraid to visit their doctors outside. They need means to reach health institutions. And they need you to provide them with alternative ways to meet you.


Healthcare BPO Services in the Philippines

Magellan Solutions Outsourcing Inc. is a global leader in delivering stellar customer experiences and back-office support.

We are one of the leading Healthcare BPO solutions providers in the Philippines. We offer customer care, call center services, data processing, and more.

Contact us today for a 60-minute consultation at zero charges. You can fill out the Contact Us form below.

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      Myths About Healthcare BPO

      M. Edosma

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