Fb Pixel Outsourcing Guide Archives |
May 11, 2020
live chat outsourcing

A Comprehensive Guide to Live Chat Outsourcing

As revealed in Live Chat Statistics 2020, 79% of customers prefers chatting and getting instant answers. That is why there chat support services are thriving. […]
May 7, 2020
ecommerce outsourcing

eCommerce Outsourcing for the Modern Day Entrepreneur

  With quarantine measures in place around the world, demand for ecommerce is stronger than ever before. To meet these demands, ecommerce outsourcing is a […]
March 23, 2018
profit in call center business

How Much Is Saved In Outsourcing To Philippine Call Centers?

The Philippines is one of the top countries when it comes to outsourcing and offshoring. This is because a call center in Philippines are much […]
February 14, 2017
sales agent outsourcing

Why Outsourcing Sales Agents Is A Good Move

To say that outsourcing has taken the global business world by storm is an understatement. Many entrepreneurs and companies of all shapes and sizes have […]
January 12, 2017
outsourcing vs in-house

Outsourcing vs In-House: A Guide to the Best Effective Strategy

  A growing company may face a lot of challenges. As a company expands, its business functions and structures evolve too. Growth challenges such as […]
October 12, 2016
outsourcing call center

How can call center outsourcing help a business in making profits?

For over a decade now, call center outsourcing has become a go-to process for every business because of its benefits. So how do call center […]
September 7, 2016
small business owners outsource

Top 5 tasks that small business owners really need help with

(As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is […]
August 3, 2016

4 signs that say it’s time to outsource your answering services for real estate & property management

A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service. In real estate & property management, these customers – […]
July 20, 2016
outsourcing technical support

Types of technical support given by call centers

Technical support has been around ever since the use of computers has become widespread. Although there are now plenty of tech-savvy users, there are still […]
July 13, 2016
BPO call center for SaaS startups

Why your SaaS startup needs a BPO call center

SaaS or software-as-a-service, is in high demand, and numerous startups offer bold value propositions and solutions in this area. There’s an influx of SaaS startups […]
July 6, 2016
inbound call center

How to preserve business values when outsourcing to an inbound contact center

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary […]
June 8, 2016
inbound call services

Outsourced inbound call services aren’t as bad as you think

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, […]
May 25, 2016
startup outsourcing

How to Solve the Biggest Startup Problems Through Inbound Customer Service Outsourcing

There are as many ideas for great new products as there are investors willing to fund them. What’s more is that everyone wants to be […]
May 18, 2016

The worst advice we’ve ever heard about inbound call center outsourcing

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which […]
May 11, 2016
inbound call center outsourcing

7 things about call center outsourcing you shouldn’t want your competitor to know

Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers besides […]