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March 28, 2012

Experience is the Best…Customer Service Agent?

Experience, they say, is the best teacher. For all the lessons we’ve learned in school or even at work, nothing beats experiencing something firsthand to […]
September 20, 2010

The agent’s notes from the call center trenches – Part 1

If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.