April 25, 2017

How To Enhance Customer Experience Through An Omni-Channel Call Center

Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
June 15, 2016
customer support outsourcing

7 common misconceptions about inbound customer service outsourcing

Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater […]
January 27, 2016

Why you shouldn’t skip social media customer support

Gone were the days when customer support was synonymous only to taking and making phone calls and emails. The rise of social networking sites like Facebook, […]
December 28, 2015

Outsourcing a Test Call Center Service

Many small, medium, and large-scale companies have partnered with call centers and other business process outsourcing (BPO) companies for purposes of decreasing their overhead costs while […]