Magellan Solutions Outsourcing Inc., a growing Philippine-based inbound call center provider, today announced that the company is expanding its spaces to accommodate more international businesses that consider the Philippines the right location for their front- and back-office operations. To date, the company prepares its entire contact center facilities, targeting more businesses that look for offshore help desk support, order taking, answering services, telemarketing, and other outsourcing activities.
Fred Chua, Chief Executive Officer of Magellan Solutions Outsourcing Inc., cited a recent study from global real estate adviser Jones Lang LaSalle, which includes the Philippines among the top three global shoring locations for companies around the world. This is based on the number of jobs created in the shared service centers, customer service call centers and technical support centers from 2008 to 2011. In the study, Chua mentioned that the prevailing economic and political uncertainties happening in countries around the world and the rise of global emerging nations are causing companies to re-assess their location strategy. Organizations no longer believe straight cost savings in the short term as a primary factor for driving corporate real estate decision-making, but rather a longer-term focus on increasing business productivity, operational efficiency, and future scalability. Chua said that “Social and political dynamics, infrastructure capabilities, people culture, per capita income and the ease of doing business now play a big role in their overall corporate decision to outsource offshore.”
Chua further explained that the Philippines is set to become a long-term attractive country for offshoring. The country has the right resources to meet business requirements, thanks to the joint cooperation of the country’s private and public institutions. “They are definitely working together to develop the country’s telecom, transportation and utilities industries to accommodate a potentially bigger expansion. The National Government, for one, has seen the Offshoring and Outsourcing (O&O) industry as a major driver in economic growth.
This makes supporting several initiatives in all verticals very essential,” Chua said. Voice-enabled call center support, he said, is only the tip of the iceberg, and the country has not extensively promoted itself for non-voice activities. This is where the Philippines has ample room to grow and to host interested businesses.
What makes the Philippines a viable choice for offshoring, according to Chua, is the embedded culture of its people. “Filipinos are culturally very dynamic, and can easily interact with other nationalities,” Chua explained. “With a highly skilled English-speaking workforce from a population base of more than 90 Million, coupled with a responsive real market that has the right infrastructure, the Philippines is strategically positioned to offer large-scale organizations as well as SMBs the ‘best of both worlds’, making it more sound and practical for them to consider our country for customer service outsourcing and business process outsourcing.”
As an inbound call center that caters primarily to the BPO and call center requirements of small and medium businesses, Magellan Solutions offers the same range of contact center solutions generally provided by its larger counterparts. These can be a 24/7 technical support call center, order taking call center service, reservations and bookings center, telephone answering services, lead generation, technical recruitment, message transcription, inbound surveys, telemarketing, and applied engineering. Chua said the company works as a consultant for companies to help them improve their business process and streamline their operations. The company, he said, has been in the business of customer service and BPO for eight years, backed by a growing staff of customer service and business support professionals based in the Philippines, Japan and the United States. Its head office is located in one of the commercial districts in Manila, the capital of the Philippines. “We at Magellan Solutions work as a true [business] partner with the goal of a mutually beneficial relationship with our clients. This is the reason why we can efficiently manage their end-to-end outsourcing requirements, providing them quality assurance, training, operational management, IT support, and qualitative analysis to push the boundaries of their productivity and achieve long-term business growth,” Chua said.
Businesses interested in outsourcing their call center, technical support and BPO to the Philippines are invited to visit https://www.magellan-solutions.com/