Ensuring Patient Access with 24-Hour Physician Answering Services for APAC Physician Facilities

While people do everything they can to stay healthy, they will inevitably face health issues. The good thing is that there are many physician facilities where people can go whenever they have health issues. These physician facilities are highly accessible and consistently provide effective, affordable treatment. In the Asia-Pacific (APAC) region, Asian Hospital and Medical Center, the University of Tokyo Hospital, and the National Cerebral and Cardiovascular Center are among the best medical facilities. However, many APAC physician facilities struggle with patient communication, leading to patient dissatisfaction. Fortunately, 24-hour physician answering services are now available to help APAC physician facilities. Thus, APAC physician facilities should leverage 24/7 medical answering services to improve patient communication. 

How Physician Answering Services Improve APAC Physician Facilities

• 24/7 Support: Having 24-hour physician answering services enables APAC physician facilities to provide round-the-clock support to patients. Thus, patients at APAC physician facilities can have peace of mind knowing they can receive prompt responses to their concerns whenever needed. 
• Efficiency Boost: When APAC physician facilities rely on 24-hour physician answering services, they won’t have to worry about routine patient inquiries anymore. Thus, APAC physician facilities will have more time to focus on delivering excellent patient care and improving efficiency. 
• Better Patient Experience: Because patients consistently receive prompt responses when they call, including after office hours, they have a pleasant experience. Thus, 24-hour physician answering services enable APAC physician facilities to earn their patients’ trust. 
• Improved Communication: APAC physician facilities rely on 24-hour physician answering services that use smart routing to ensure proper escalations of patient cases. Thus, physicians will be able to better respond to critical patient cases through improved communication. 

Why Choose Magellan Solutions for Physician Answering Services?

• Expertise: We have excellent agents who consistently deliver 24-hour physician answering services. Our agents undergo ongoing training to further develop their knowledge and skills. Thus, APAC physician facilities can confidently hire us as their outsourcing partner given our expertise.
• Cost Reduction: We want to help APAC physician facilities save significant time and money by avoiding the need to hire and train additional personnel. Instead, APAC physician facilities can rely on our 24-hour physician answering services to achieve substantial cost reductions. APAC physician facilities will appreciate the significant cost savings they can allocate to future priorities. 
• Strict Compliance: We take compliance very seriously. We understand that strict compliance helps establish a BPO company’s credibility. We are proud to hold ISO 27001, PCI DSS, and HIPAA certifications, demonstrating our commitment to maintaining strict compliance. 
• Collaborative Approach: We understand that APAC physician facilities may have needs and preferences regarding our physician answering services. We are ready to collaborate with APAC physician facilities to find out how we can help. We are confident that we can meet the expectations of APAC physician facilities through collaboration. 

The Bottom Line

24-hour physician answering services for APAC facilities deliver impressive results. APAC physician facilities should begin planning to pursue outsourcing to realize its benefits. However, APAC physician facilities must also choose the right outsourcing partner to maximize the benefits of outsourcing. APAC physician facilities should choose an outsourcing partner with strong credentials and proven results to achieve the best outcomes.  

Interested in Physician Answering Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our physician answering services. You can also contact us now and receive a complimentary 60-minute consultation.